Mikeria Simmons
Summary
Saluatations, My name is Mikeria Simmons, i'm possessing nearly three years of customer service experience, following graduation from Somerset Academy South Homestead, I pursued advanced medical training at Elite Medical Academy, obtaining certifications in Medical Technology and CPR/AED. A highly motivated and self-directed individual, I consistently strive for excellence and exceed expectations. Teamwork and exceptional customer service are paramount in my approach. As a prospective employee, I am confident in delivering superior customer service and hospitality, fostering client loyalty. I am eager to contribute to your team.
Overview
3
3
years of professional experience
Work History
Drive-Thru Cashier
Sonnys Real Pit BBQ
Homestead, FL
06.2022 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Counted and balanced cashier drawers.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Completed opening, closing and shift change tasks by following company guidelines.
Head Hostess
Sonnys Real Pit BBQ
Homestead, FL
06.2022 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
High School Diploma -
Somerset academy
homestead05-2024
Certification -
Elite Medical Academy
01.2024
Skills
- Flexibility
- Resolving conflict
- Time management
- Attention to detail
- Customer service
- Pos system
- Retail sales
- Amazing phone etiquette
- Fast learner
- Excellent typing skills
- Self Motivated
- Basic Troubleshooting skills
- Ability to prioritize important task
- High ethical Standards
- Maintained a high level of
- Accuracy in cash handling
- financial transactions
- Safe food handling
- Restaurant software proficiency
- Dining room management
- Strong leadership
- Guest relations management
- Bill computation
- Exceptional communication
- Reservation coordination
- Greeting and seating
- Detailed-oriented
- Great verbal and written
- Knowledge of computer
- Applications
- Ability to work alone for long Periods of time
- Adaptive to multi-tasking
- Team player
Languages
Timeline
Drive-Thru Cashier
Sonnys Real Pit BBQ
06.2022 - Current
Head Hostess
Sonnys Real Pit BBQ
06.2022 - Current
High School Diploma -
Somerset academy
Certification -
Elite Medical Academy