Schnaica Paul
Brooklyn
Summary
Customer-focused professional with proven ability to deliver exceptional service and enhance customer satisfaction. Strong interpersonal skills facilitate effective resolution of concerns, driving positive outcomes. Experienced in fast-paced environments, adept at multitasking and adapting to last-minute changes. Committed to supporting organizational goals while consistently achieving high-quality work under pressure.
Overview
5
5
years of professional experience
Work History
Drive-Thru Cashier
Kentucky Fried Chicken
New York
05.2023 - Current
- Operated drive-through window and sales register with efficiency and accuracy.
- Operated drive-through window and sales register efficiently, ensuring accurate transactions.
- Greeted customers, took orders, and provided product information to ensure positive experience.
- Processed customer orders accurately in high-volume setting, contributing to efficient service.
- Handled cash transactions, maintaining proper drawer balance throughout shifts.
- Trained new team members on operating procedures and effective customer interaction techniques.
- Resolved customer inquiries and complaints, improving satisfaction levels and loyalty.
- Maintained cleanliness of work area to consistently meet health and safety standards.
Librarian Assistant
Librarian Assistant
New York
10.2023 - 12.2023
- Coordinated events with staff to boost community engagement and participation.
- Provided exceptional customer service by efficiently resolving patron inquiries and issues.
- Managed interlibrary loan requests and processed returns in a timely manner.
- Maintained accurate library records, including cataloging and inventory management.
- Handled daily cash transactions for fines, fees, and library services.
- Restocked returned items to correct shelves or storage locations.
- Verified and documented inter-library loans in computer system to ensure accuracy.
- Answered routine inquiries and directed patrons to appropriate librarians.
Camp Program Leader
Summer Rising PS.276
Brooklyn
07.2021 - 08.2022
- Developed and implemented camp programs that enhanced social skills and creativity in children.
- Facilitated educational and recreational activities promoting teamwork and personal growth.
- Created engaging lesson plans fostering participation and active learning.
- Supported students in making positive behavior choices with gentle discipline techniques.
- Accompanied students on educational field trips to enrich learning experiences.
- Monitored student progress while assisting teachers and students in problem resolution.
- Established and enforced modern educational standards to address diverse student needs.
Education
Associate Degree - Nursing
Borough of Manhattan Community College
New York, NY01-2024
Skills
- Customer service
- Sales strategy
- Problem solving and resolution
- Telephone etiquette
- Attention to detail
- Time management
- Flexibility and adaptability
- Organizational skills
- Decision making
- Calm under pressure
- Verbal communication
- Communication skills
- Presentation skills
- Leadership skills
- Team building
- Haitian Creole and English proficiency
- Reliability
Timeline
Librarian Assistant
Librarian Assistant
10.2023 - 12.2023
Drive-Thru Cashier
Kentucky Fried Chicken
05.2023 - Current
Camp Program Leader
Summer Rising PS.276
07.2021 - 08.2022
Associate Degree - Nursing
Borough of Manhattan Community College