Summary
Overview
Work History
Education
Skills
Skills - English
Languages
Timeline
Generic
Estefany Hernández Solano

Estefany Hernández Solano

Tres Rios,Cartago

Summary

HR Manager, Psychologist, Human resources coordinator. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

9
9
years of professional experience

Work History

MHLS Team Manager

Amazon Corporate
10.2020 - Current
  • Responsible of performance management for more than 18 agents
  • I have been working in different processes to improve MHLS operation, working as cross border manager and onboarding processes
  • I also assist with interview and hiring processes, helping in massive recruitment for more than 100 agents.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Helping them to succeed in their metrics and to find a career within Amazon
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.

ERC Trainer

Amazon Corporate
12.2019 - 10.2020
  • Responsible of delivering training to more than 25 agents per month. I trained agents in U.S and Costa Rica
  • Teach them about Organizational Culture and how to assist employees in the U.S.
  • I was also in charge of managing the group, for example, track attendance, engagement, performance.
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • I improved training curricula and created new training material for MLHS curricula.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.

Intern- Temporary assessment (Psychologist)

UNICEF
05.2019 - 12.2019
  • Responsible of delivering workshops to teenagers from Liceo de San Diego, This is an alliance with Ministerio de Educación Publica (MEP)
  • The idea is to help the students to be motivated to go to high school, by creating a sense of belonging to their school
  • I use different types of dinamic activities to create a good interaction between them
  • In this group we have around 25 students.

HR Assistant (Employee Resource Center Associate Specialist)

Amazon Corporate
09.2018 - 10.2019
  • Responsible of managing different HR cases for Amazon employees
  • I was in charge of delivering solutions to our employees, helping them to get a better employee experience at Amazon
  • We handle more than 60 cases per week.

Telemarketing agent

Dicora S.A
05.2016 - 01.2017
  • Responsible for the promotion of advertising services to the most important wholesale companies, seeking new customers and constantly offering new promotions to active clients
  • I created more than 50 new customers increasing the company sales per month.
  • Qualified leads and set up customer appointments for outside sales team.
  • Generated leads for potential sales opportunities using cold calling techniques.

Administrator-owner

Tresrribatidos S.A
04.2015 - 05.2016
  • Management, recruitment process, payment to suppliers, creation of techniques to increase sales, sales record
  • I was a pioneer in the creation of this kind of business in the area, promoting good eating habits for every customer
  • We have more than 60 regular customers per day.

Education

Bachelor of Science -

Universidad Católica
Moravia, Costa Rica
01.2017

English Now Integrated Skills Program -

Centro Cultural Costarricense Norteamericano
San Jose, Costa Rica
04.2012

Human Resources Assistant -

Universidad De Costa Rica
San Jose, Costa Rica
01.2012

Skills

  • Personnel Reports Preparation
  • Workforce Planning
  • Staff education and training
  • Employee Orientation
  • Daily Operations Management
  • Staff Development

Skills - English

95% Written and spoken.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

MHLS Team Manager

Amazon Corporate
10.2020 - Current

ERC Trainer

Amazon Corporate
12.2019 - 10.2020

Intern- Temporary assessment (Psychologist)

UNICEF
05.2019 - 12.2019

HR Assistant (Employee Resource Center Associate Specialist)

Amazon Corporate
09.2018 - 10.2019

Telemarketing agent

Dicora S.A
05.2016 - 01.2017

Administrator-owner

Tresrribatidos S.A
04.2015 - 05.2016

Bachelor of Science -

Universidad Católica

English Now Integrated Skills Program -

Centro Cultural Costarricense Norteamericano

Human Resources Assistant -

Universidad De Costa Rica

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Estefany Hernández Solano