ESTEFANY MARTINEZ
H&M Retail
Santa Ana,CA
4
years of professional experience
Hardworking hospitality experience and enthusiasm for helping others. Comfortable working in fast-paced environments to handle demanding workload.
Work History
Sales Associate
2 Years 3 Months- Enhanced customer satisfaction by providing personalized shopping experiences and style recommendations.
- Trained new sales associates on company policies, sales techniques, and customer service standards.
- Collaborated with team members to achieve store sales targets and improve overall performance metrics.
- Managed inventory levels, ensuring product availability and organized merchandise displays.
- Monitored sales trends and provided feedback to management for optimizing stock replenishment processes.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Ensured merchandise readiness for sales by accurately pricing and tagging items.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Host
1 Year 5 Months- Greeted guests and collected seating preferences to efficiently manage waitlist and optimize seating arrangements.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Notified server after seating parties in section to facilitate prompt service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Answered phones promptly to record and confirm reservations.
- Maintained cleanliness and organization of dining and serving areas to enhance guest experience and ambiance. to verify proper cleanliness and readiness for guests.
- Assisted restaurant staff in setting up events, ensuring seamless coordination for successful execution.
- Built positive relationships with other front-of-house and kitchen staff.
Education
High School Diploma
Skills
Sales techniques
Product sales
Cash handling
Inventory Management
Merchandising Techniques
Customer Service
Team Collaboration
Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
H&M Retail
05.2024 - CurrentRead More
Host
Olive Garden
06.2022 - 11.2023Read More
Century High School
High School Diploma
Read More