ESTEFANY ORTEGA
TGI Fridays
Lynn,MA
2
Languages
6
years of professional experience
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Work History
Laundry Attendant
1 Year 6 Months- Operated industrial laundry machines to ensure efficiency and quality of service.
- Sorted, washed, dried, and folded linens per established protocols.
- Maintained cleanliness of work area and equipment to adhere to safety standards.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
Preparing Takeout Orders
5 Years 5 Months- Wrapped and packed perishable food in boxes based on quality and quantity.
- Promoted delivery efficiency by accurately labeling and organizing containers.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Pulled orders quickly to maintain demanding productivity goals.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Delivery Driver
2 Years 6 Months- Operated delivery vehicle safely, ensuring timely arrival of packages to customers.
- Navigated routes efficiently, optimizing delivery times and reducing fuel costs.
- Communicated with dispatch to coordinate pickups and address customer inquiries effectively.
- Conducted vehicle inspections regularly to maintain safety standards and operational efficiency.
Line Cook
9 Months- Prepared high-quality dishes according to standardized recipes and presentation guidelines.
- Collaborated with kitchen team to ensure timely service during peak hours.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Trained junior cooks on cooking techniques and food preparation processes.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Host, Packing up Orders
1 Year- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
GED
Skills
To-Go Order Preparation
Menu Memorization
Food running
Front-of-house display creation
Interactive Communication Skills
Service Prioritization
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Laundry Attendant
Poplin
02.2025 - CurrentRead More
Delivery Driver
Peach
02.2023 - 08.2025Read More
Line Cook
99 Restaurants
06.2021 - 03.2022Read More
Preparing Takeout Orders
TGI Fridays
03.2021 - CurrentRead More
Host, Packing up Orders
Buffalo Wild Wings
08.2020 - 08.2021Read More
Youthbuild Salem
GED
Read More