Estefany Saldana
Salisbury,MD
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Brand Representative
Holister
Salisbury , Md
11.2024 - Current
- Organized and executed promotional events, managing setup and teardown while engaging with customers to enhance brand interaction.
- Cultivated relationships with potential customers through targeted direct marketing activities to drive brand awareness.
- Developed and implemented strategies to increase brand awareness.
- Promoted positive company image through superior customer service experiences.
- Responded to customer inquiries, ensuring a positive shopping experience.
- Assisted in maintaining store visual standards and merchandise displays.
- Prepared comprehensive reports analyzing customer feedback, sales performance, and competitive insights to inform strategy.
- Created content for social media, including posts, stories, and videos.
- Collaborated with team members to ensure smooth daily operations.
- Participated in team meetings to discuss strategies and share feedback from the field.
Sales Lead Keyholder
Aeropostale
Salisbury, Maryland
11.2025 - 07.2026
- Supervised sales team to improve customer service quality and enhance product knowledge.
- Trained new employees on sales techniques and store policies.
- Resolved customer complaints promptly, fostering positive client relationships.
- Provided customer service to ensure satisfaction with purchases.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Executed visual merchandising strategies to elevate store presentation and attract customers.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
Cashier
Don Chuy's Restaurants
Bridgeville, Delaware
02.2020 - 06.2024
- Handled cash, credit, and gift card payments securely.
- Resolved customer inquiries and concerns to enhance customer satisfaction.
- Delivered exceptional customer service by actively promoting loyalty programs, contributing to increased sales.
- Trained new cashiers on procedures and point-of-sale systems to ensure consistent service quality.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Assisted with additional responsibilities assigned by management.
Education
High School Diploma -
Wicomico Evening High School
Salisbury, MD05-2026
Skills
- Campaign management
- Customer service
- Customer relations
- Problem resolution
- Multilingual communication
- Effective communicator
- Communication skills
- Relationship building
- Time management
- Performance improvement
- Leadership qualities
- Interpersonal skills
Languages
English
Professional
Spanish
Professional
Timeline
Sales Lead Keyholder
Aeropostale
11.2025 - 07.2026
Brand Representative
Holister
11.2024 - Current
Cashier
Don Chuy's Restaurants
02.2020 - 06.2024
High School Diploma -
Wicomico Evening High School