Estefany Sampablo
Oxnard,CA
Summary
Dynamic property management professional with expertise in Yardi and Appfolio, honed at Moss and Company. Proven track record in enhancing tenant satisfaction through effective conflict resolution and customer service excellence. Skilled in managing operational budgets and ensuring compliance with housing regulations, driving successful property outcomes. Bilingual communicator adept at fostering positive relationships.
Overview
7
7
years of professional experience
Work History
On-Site Property Manager
Moss and Company
Port Hueneme, CA
07.2023 - Current
- Managed operational and capital expenditure budgets for property effectively.
- Ensured timely collection of rent payments through proactive follow-up with delinquent tenants.
- Executed move-in and move-out processes, including comprehensive walkthroughs with tenants.
- Maintained compliance with federal, state, and local housing laws and regulations.
- Addressed tenant concerns promptly to enhance customer service support.
- Maintained accurate property records and data integrity.
- Processed lease applications and conducted thorough background checks on prospective tenants.
- Conducted regular inspections of building and grounds to identify maintenance requirements.
Property Management Administrator
Exit Castillo Realty
Oxnard, US
05.2018 - 07.2023
- Work with Appfolio to ensure accuracy and maintain each property profile organized.
- Monitor and enforce terms of all lease agreements, the billing, and collection of rents.
- Maintain property by resolving tenant complaints and enforcing rules of occupancy.
- Managed and leased out rental properties.
- Handled resident complaints and expedited maintenance requests.
- Conduct regular property inspections and visitations with tenants.
Sales Associate
Cricket Wireless Authorized Retailer
Oxnard, US
01.2018 - 05.2018
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
Education
Associates Degree - Sociology
Oxnard College
Oxnard, CA12.2020
High School Diploma -
Oxnard High School
Oxnard, CASkills
- Yardi and Appfolio
- QuickBooks proficiency
- Bilingual communication
- Property management expertise
- Public relations strategies
- Clerical support
- Section 8 and HUD knowledge
- Conflict resolution
- Sales techniques
- Customer service excellence
Languages
Spanish, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
On-Site Property Manager
Moss and Company
07.2023 - Current
Property Management Administrator
Exit Castillo Realty
05.2018 - 07.2023
Sales Associate
Cricket Wireless Authorized Retailer
01.2018 - 05.2018
Associates Degree - Sociology
Oxnard College
High School Diploma -
Oxnard High School