Estefany Ulloa
Paterson,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Representative
TD Bank
04.2023 - Current
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Handled complex transactions such as foreign currency exchanges with accuracy and efficiency.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, and regulations to better assist customers with their financial needs.
Fulfillment Associate/Ambassador Coordinator
Amazon
09.2020 - 07.2023
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Oversaw and instructed new hires in conducting assessments.
Seasonal Manager
Kirkland's
09.2019 - 03.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers through account development.
Education
BS - Business Administration
Montclair State University
01.2024
Skills
- Safe and Vault Operation
- Sales Expertise
- Relationship Building and Management
- Excellent Time Management Skills
- Customer Relationship Building
- Regulatory Compliance
- Excellent Communication Skills
- Strong Work Ethic
Certification
Notary License
Timeline
Account Representative
TD Bank
04.2023 - Current
Fulfillment Associate/Ambassador Coordinator
Amazon
09.2020 - 07.2023
Seasonal Manager
Kirkland's
09.2019 - 03.2020
BS - Business Administration
Montclair State University
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