Deontrey Brown
Davenport
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.
Overview
7
7
years of professional experience
Work History
Account Representative
Rent-A-Center
09.2020 - Current
- Analyzed accounts for delinquencies and other ongoing issues.
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Picker
Quad City Freight Services
04.2018 - Current
- Maintained high levels of accuracy in daily operations.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Trained employees on equipment operation and safety protocols.
Picker/kitter/ Forklift Operator
O
04.2017 - 09.2017
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
Hoist Operator/Builder
XPAC
08.2016 - 03.2017
- Performed daily safety checks to achieve safe operating condition of equipment.
- Used hand signals, verbal communication and radio to reduce risks in coordinating crane movements.
- Operated mobile crane and moved materials to various locations to meet job schedule demands.
- Experienced in inspecting cranes and related equipment for safety and operational defects.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Worked closely with owners throughout process to keep projects in line with individual visions.
Education
High school diploma -
Davenport west high school
Davenport, IASkills
- Sales Proficiency
- Social media savvy
- Up-selling techniques
- Forklift Operation
- Shipment Processing
- Continuous Learning
- Data analysis
- Performance Improvement
- Pallet Jack Operation
- Strategic Planning
- Subject knowledge
- Schedule Management
Timeline
Account Representative
Rent-A-Center
09.2020 - Current
Picker
Quad City Freight Services
04.2018 - Current
Picker/kitter/ Forklift Operator
O
04.2017 - 09.2017
Hoist Operator/Builder
XPAC
08.2016 - 03.2017
High school diploma -
Davenport west high school