Carlene Gray
Perkinston,MS
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.
Responsible account rep provided clients with sales contracts and order forms and quoted prices and contract terms. Assisted customers in selecting products based on needs and interests. Answered inquiries and resolved post-sales problems with professional rapport and engagement.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
28
28
years of professional experience
Work History
Account Representative
Mariner Finance
04.2022 - 05.2024
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Devised tactics to grow customer base and boost sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted team members with account-related tasks, fostering a collaborative work environment.
- Collaborated with sales teams to upsell products and services, resulting in increased revenue.
- Stayed current on industry trends and product offerings, providing informed guidance to customers seeking advice or recommendations.
Manager
AutoZone
03.2015 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Teacher/School Bus Driver
Harrison Co Schools
05.1996 - 11.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
GED -
Usm
Hattiesburg, MSSkills
- Customer Engagement
- CRM proficiency
- Customer Relationship Management
- Account Management
- Document Control
- Goal-Oriented
- Sales proficiency
- Sales proposal creation
- Data Tracking
- Sales expertise
- Cash Handling
- Processing payments
- Opening and closing procedures
- Contract Negotiation
Timeline
Account Representative
Mariner Finance
04.2022 - 05.2024
Manager
AutoZone
03.2015 - 06.2022
Teacher/School Bus Driver
Harrison Co Schools
05.1996 - 11.2014
GED -
Usm