Estefany Uriostegui
Melrose Park,IL
Summary
Dynamic professional with a proven track record in disability awareness and relationship building, honed across roles at Prospect Airport Services and Hudson News. Excelled in enhancing passenger experiences through exceptional service and efficiency, and in fostering strong customer relationships. Expert in wheelchair navigation and safety procedures, with a knack for mentoring and staff development at Chick-fil-A.
Overview
2
2
years of professional experience
Work History
Wheelchair Agent
Prospect Airport Prospect
07.2024 - 11.2024
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Sales Associate
Hudson News
10.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Trainer
Chick-fil-A
09.2022 - 09.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
High School Diploma -
Centro Educativo Valle
Jiutepec, Morelos01-2020
Skills
- Disability awareness
- Wheelchair navigation
- Safety awareness
- Professionalism and courtesy
- Relationship building
- Self motivation
Languages
Spanish
Native or Bilingual
Interests
- Reading
- I like working with my hands and fixing things
- Dancing
- I enjoy helping others and giving back to the community
Timeline
Wheelchair Agent
Prospect Airport Prospect
07.2024 - 11.2024
Sales Associate
Hudson News
10.2023 - 06.2024
Trainer
Chick-fil-A
09.2022 - 09.2023
High School Diploma -
Centro Educativo Valle
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