Estefany Vilcapoma
Whitestown,IN
Summary
Proven track record in customer service and multitasking, exemplified during tenure at The Barrington of Carmel. Excelled in high-pressure environments, enhancing guest experiences and maintaining service excellence. Skilled in team collaboration and adaptability, with native Spanish fluency, I consistently deliver good results through problem-solving and hospitality expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
The Barrington Of Carmel
Carmel, IN
11.2023 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
In Store Shopper
Safeway
Bozeman, MT
04.2022 - 08.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Personal Stylist
Maurices
Bozeman, MT
05.2021 - 07.2021
- Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
- Collaborated with retailers to secure exclusive deals for clients, maximizing budget constraints while maintaining a high level of style.
- Facilitated positive change in clients'' lives by helping them rediscover their personal style through thoughtful guidance and encouragement.
Crew Member
McDonald's
Bozeman, MT
10.2019 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Carmel High School
Carmel, IN05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Complex Problem-Solving
- Native Spanish fluency
- Adaptability to Change
- Teamwork and Cooperation
Certification
- Certified Vet Assistant, KLR Medical Certification Training School - Oct 2nd - Nov 21st, 2023
Languages
Spanish
Native or Bilingual
Timeline
Waitress
The Barrington Of Carmel
11.2023 - 12.2023
In Store Shopper
Safeway
04.2022 - 08.2022
Personal Stylist
Maurices
05.2021 - 07.2021
Crew Member
McDonald's
10.2019 - 12.2019
High School Diploma -
Carmel High School