Estefany Zorrero
Las Vegas,NV
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager/Server
Babystacks Cafe
01.2021 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Maximized table turnover rate by efficiently managing seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assistant Store Manager
Journeys Shoes
11.2017 - 01.2021
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Handled cash transactions accurately while adhering to security protocols to minimize theft risks.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Bachelor of Science - Nursing
College of Southern Nevada
Las Vegas, NV05.2025
Skills
- Store Organization
- Staff Management
- Hiring and Training
- POS Systems
- Customer Experience
- Time Management
- Work Planning and Prioritization
- Customer Service and Engagement
Certification
Food Protection Manager
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager/Server
Babystacks Cafe
01.2021 - Current
Assistant Store Manager
Journeys Shoes
11.2017 - 01.2021
Bachelor of Science - Nursing
College of Southern Nevada