Estela Flores
Los Angeles,CA
Summary
Dynamic Merchandise Operations Leader at Petco Animal Supplies Stores Inc. with expertise in inventory management and a keen attention to detail. Successfully enhanced customer satisfaction through effective merchandise presentation and strategic stock control, driving growth and improving store performance. Dependable team player committed to delivering exceptional service and optimizing retail operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Merchandise Operations Leader
Petco Animal Supplies Stores Inc.
10.2009 - Current
- Contributed to successful new product launches by coordinating promotional events and creating eye-catching displays that captured customer attention.
- Maintained open communication channels with upper management, providing regular updates on store performance metrics and identifying potential areas for growth or improvement.
- Ensured accurate pricing, maintaining regular updates and audits for price accuracy.
- Boosted customer satisfaction through attentive service and prompt resolution of issues or concerns.
- Oversaw daily store operations including opening/closing procedures, ensuring a safe and welcoming environment for customers and employees alike.
- Facilitated the timely processing of incoming shipments, ensuring accurate counts and proper storage according to company guidelines.
- Reduced out-of-stock occurrences by effectively managing inventory levels and replenishment efforts.
- Enhanced merchandise presentation by executing visually appealing and organized displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Picked and packed order items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Server
Event Solutions - Catering And Events
07.2004 - 06.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
AA Of Administrative Assistant - Office Assistant
Los Angeles City College
Los Angeles, CA07.2004
Skills
- Store operations
- Assortment optimization
- Space planning
- Merchandise planning
- Stock control
- Merchandise presentation
- Retail display setup
- Stock replenishment
- Inventory management
- Stockroom organization
- Pricing strategy
- Product pricing
- Display installation
- Merchandising installations
- Sales floor resets
- Quick learner
- Time management
- Dependable and reliable
- Attention to detail
Certification
Clerical and Medical office assistant
Languages
Spanish
Native or Bilingual
Timeline
Merchandise Operations Leader
Petco Animal Supplies Stores Inc.
10.2009 - Current
Server
Event Solutions - Catering And Events
07.2004 - 06.2008
AA Of Administrative Assistant - Office Assistant
Los Angeles City College