Open To Work
Shannon Bowman
Sephora
Palm Desert
Work Preference
Desired Job Title
Merchandise Operations LeaderSpa SupervisorManagerManager
Work Type
Full Time
Location Preference
On-SiteHybridRemote
Location:
Palm Desert, USPalm Desert, CA
Open to relocation:
No
Important To Me
Work-life balanceCareer advancementHealthcare benefitsTeam Building / Company Retreats401k matchWork from home optionPaid time offFlexible work hoursStock Options / Equity / Profit Sharing
10
years of professional experience
Dependable professional with strong communication and organizational skills. Proven ability to enhance customer satisfaction through effective team collaboration and continuous improvement initiatives.
Work History
Merchandise Operations Leader
3 Years 1 Month- Mentored team members in best practices for visual merchandising and compliance with brand standards.
- Oversaw execution of promotional displays, ensuring alignment with corporate guidelines and maximizing customer engagement.
- Drove continuous improvement initiatives resulting in enhanced operational workflows and increased team productivity.
- Oversaw daily store operations including opening/closing procedures, ensuring a safe and welcoming environment for customers and employees alike.
- Maintained open communication channels with upper management, providing regular updates on store performance metrics and identifying potential areas for growth or improvement.
- Conducted regular store walkthroughs to monitor compliance with visual standards and identify areas for improvement.
Spa Supervisor
1 Year 4 Months- Supervised daily operations ensuring high-quality service standards and customer satisfaction.
- Trained and mentored staff on spa procedures, enhancing team performance and service delivery.
- Collaborated with management to design promotional packages, increasing client retention rates.
- Increased spa revenue by developing and promoting special spa packages and seasonal offers.
- Trained and mentored new team members, fostering a positive work environment that supported employee growth.
- Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
- Collaborated with other department supervisors to create seamless guest experiences throughout the resort or hotel property.
- Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
- Greeted spa guests warmly to create positive first impression of establishment.
- Utilized promotions, print and digital marketing to attract new clients.
Manager
8 Months- Fostered a positive work culture by mentoring staff and encouraging professional development opportunities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
4 Years- Oversaw daily restaurant operations, ensuring exceptional guest service and adherence to quality standards.
- Managed staff scheduling and training, optimizing team performance and service efficiency.
- Implemented inventory control measures, reducing waste and maintaining stock levels.
- Developed and enforced health and safety protocols, promoting a safe dining environment for guests and staff.
- Coordinated special events, enhancing customer experiences through tailored service offerings.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma
Esthetician - Esthetician
Skills
- Store operations
- Assortment optimization
- Merchandise planning
- Customer service
- Dependable and reliable
- Excellent communication
- Organizational skills
- Team collaboration
- Customer relationships
- Recordkeeping and documentation
- Safety procedures
Timeline
Merchandise Operations Leader
Sephora
05.2023 - CurrentRead More
Spa Supervisor
Desert Princess
10.2021 - 02.2023Read More
Manager
Yard House
11.2020 - 07.2021Read More
Manager
Sullivan's Steakhouse
06.2016 - 06.2020Read More
Chatsworth High School
High School Diploma
Read More
Milan Instatitute
Esthetician from Esthetician
Read More