Samantha Hutchinson
Cleveland,OH
Summary
Diligent Management Merchandise Leader with superior work ethic, friendly demeanor and 4+ years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Well versed in merchandising, display design and strong customer relations, adept at completing multiple simultaneous tasks in challenging, fast-paced environments.
Overview
3
3
years of professional experience
Work History
Merchandise Operations Leader
Petco Animal Supplies Stores Inc.
Avon, OH
12.2023 - Current
- Increased sales by 98% through targeted merchandising plans and stocking of desirable inventory.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Responsible for ensuring customer satisfaction by resolving any issues related to defective or damaged goods received from vendors.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Tracked sales trends and recommended adjustments to maximize departmental profitability.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
- Created weekly, monthly, quarterly and annual reports on merchandise performance metrics.
- Developed policies and procedures related to purchasing, receiving, stocking and shipping products.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Senior Guest Advisor
Petco Animal Supplies Stores Inc.
Fairview, OH
07.2022 - 11.2023
- Recommended additional or complementary services based on information provided or selected to meet sales and profit goals.
- Served multiple guests while maintaining composure to reduce wait times during busy or peak periods.
- Organized promotional events to increase sales volume.
- Maintained cleanliness of the store by organizing merchandise, dusting shelves, vacuuming carpets.
- Participated in monthly staff meetings to discuss current sales goals and objectives.
- Took initiative to stay informed of new or existing offerings to better serve guests.
- Tracked inventory levels and restocked accordingly as needed.
- Set up advertising displays or arranged services to highlight promotional events.
Shift Supervisor
Pet Supplies Plus
Fairview, OH
08.2020 - 07.2022
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted upper management with daily operations to meet standards of service and quality.
- Enforced company policies, answered coworkers' questions and trained new employees.
- Assisted general manager with operations game plan and company initiatives implementation.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Packaged items in accordance with customer orders and product requirements.
- Sorted and placed materials or items on racks, shelves or bins according to predetermined sequence in shipping and receiving area.
Education
High School Diploma -
Ohio Virtual Academy
Maumee, OH05-2021
Associate of Science - Chemistry
Cuyahoga Community College
Cleveland, OHSkills
- Inventory Management
- Retail Merchandising
- Customer Relationships
- Teamwork and Collaboration
- Stockroom Procedures
- Product Packaging
- Workload Priorities
References
References available upon request.
Timeline
Merchandise Operations Leader
Petco Animal Supplies Stores Inc.
12.2023 - Current
Senior Guest Advisor
Petco Animal Supplies Stores Inc.
07.2022 - 11.2023
Shift Supervisor
Pet Supplies Plus
08.2020 - 07.2022
High School Diploma -
Ohio Virtual Academy
Associate of Science - Chemistry
Cuyahoga Community College
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