Estela Garza Canales
Pearsall,TX
Summary
Results-oriented professional with 8+ years of experience and a proven knowledge of communication, conflict resolutions, & high quality service all around. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel Analyst
MVM Inc
San Antonio, TX
08.2024 - Current
- Ensure ongoing compliance with contract and company policies, procedures and guidance, with applicable laws and regulations
- Ensure accurate transportation itinerary information is available to all necessary employees
- Answer phones and return phone calls in a timely manner
- Work with programs such as Power Points, Teams & Excel
Resident Supervisor
Core Civic
Dilley
03.2021 - Current
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Specialized skills in Medical such as, keyboarding/typing, data entry, updating organizational database with current information, receptionist, filing and retrieval of information to and from supporting medical staff.
- Monitor security cameras all while issuing property, filing documentation, conducting radio traffic, answering phones calls, and assisting/support direct supervisors with day-to-day work.
- Executed assignment to a variety of posts including, but not limited to, Central Control, Housing Units, Dining, Medical, Intake, etc.
- Demonstrated excellence in knowledge, problem solving and work performance over all.
Enumerator
U.S Census Bureau
08.2020 - 10.2020
- Interviewed residents in a timely and professional manner in assigned areas, explaining the purpose of the Census, answering their questions, and recording answers.
- Responsible for canvassing neighborhoods, then documenting and reporting the information by using smartphones provided by the Census.
- Maintain and submit records of hours worked, miles driven, and expenses incurred on the job.
- Collected demographic, economic and housing data on behalf of the U.S Census Bureau.
Customer Service Associate
Lowe's Home Improvement
10.2017 - 11.2019
- Processed accurate and efficient sales, issued credit or full refund for customer returns and reported on product defects or damages.
- Skilled in Inventory Replenishment Team (IRP) to administrate to departments and managers on product availability and pricing.
- Delivered exceptional experience with administrative tasks such data entry, receptionist, filing, and record keeping.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Pharmacy Clerk
UMC Pharmacy
01.2018 - 06.2018
- Maintained accurate records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and will-calls for customers.
- Completed cash register transactions by handling credit and cash payments using pharmacy register systems.
- Supported pharmacists with detail-oriented experience in managing administrative tasks, maintaining accurate records, and providing exceptional customer service.
Education
High School Diploma -
CC Winn High School
Skills
- Critical thinking
- Adaptability
- Reliable
- Multi-tasking
- Problem Solving
- Dependable
Certification
First Aid/CPR Certified
OSHA 30 - General Industry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Reference: Veronica Balleza
Email: vrballeza4@gmail.com
Phone: (830) 374-6112
Relation: Former Supervisor of Census Bureau
Timeline
Travel Analyst
MVM Inc
08.2024 - Current
Resident Supervisor
Core Civic
03.2021 - Current
Enumerator
U.S Census Bureau
08.2020 - 10.2020
Pharmacy Clerk
UMC Pharmacy
01.2018 - 06.2018
Customer Service Associate
Lowe's Home Improvement
10.2017 - 11.2019
High School Diploma -
CC Winn High School