Estela Ortega
Lakewood,CO
Summary
Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in [Desired Position] role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Oak Street Health
02.2024 - 07.2024
- Venipuncture
- Rooming
- Vitals (EKG, QFLO, Zio Patches, Ear lavage)
Medical Assistant
Associates in Women’s Health
04.2023 - 09.2023
- LEEP, COLPO, Hysterectomy procedure assist
- IUD insertions/ pellet tray set up
- Medication Dispense
Medical Assistant
Premier TRT & Med Spa
08.2022 - 04.2023
- Injections/ Venipuncture
- Rooming/ vitals
- Medication dispense
Call Center Representative
American Family Insurance
04.2021 - 12.2021
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Adapted communication style to meet diverse customer needs and preferences effectively.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
Certificate -
PIMA Medical Institute
05.2023
Diploma - undefined
Lakewood High School
05.2017
Skills
- Attention to detail
- Time Management
- Adaptability & accountability
- Bilingual (Spanish speaking/ writing- advanced)
- Customer service
Certification
Personal Lines license / BLS & CPR Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
Oak Street Health
02.2024 - 07.2024
Medical Assistant
Associates in Women’s Health
04.2023 - 09.2023
Medical Assistant
Premier TRT & Med Spa
08.2022 - 04.2023
Call Center Representative
American Family Insurance
04.2021 - 12.2021
Diploma - undefined
Lakewood High School
Certificate -
PIMA Medical Institute
Similar Profiles
MARGARET M BUKOWSKIMARGARET M BUKOWSKI
Senior Associate, Provider Services at Oak Street Health | CVS HealthSenior Associate, Provider Services at Oak Street Health | CVS Health
Quanza MooringQuanza Mooring
Nurse Practitioner, TeleHealth at Oak Street HealthNurse Practitioner, TeleHealth at Oak Street Health
Jordan GriffinJordan Griffin
Sr. Associate, Managed Care Operations at Oak Street HealthSr. Associate, Managed Care Operations at Oak Street Health
RAYSEAN A. PUGHRAYSEAN A. PUGH
CCService Supervisor- Remote at Oak Street Health/CVSCCService Supervisor- Remote at Oak Street Health/CVS
Amy DavisAmy Davis
Assistant Manager at StarbucksAssistant Manager at Starbucks