Estela Villanueva
Norton Shores,MI
Summary
Professional with solid foundation in office coordination and business operations. Demonstrates strong skills in administrative support, financial management, and process improvement. Known for fostering team collaboration and delivering impactful results. Adaptable and reliable, ensuring seamless operations in dynamic environments.
Overview
1
1
Language
26
26
years of professional experience
Work History
Business Office Coordinator
Trinity Health
Muskegon, MI
08.2026 - Current
- Supported patient account workflows, ensuring accurate billing, insurance, and demographic data entry.
- Coordinated daily office operations by routing calls, messages, and documentation to appropriate departments.
- Processed payments, adjustments, and account updates while maintaining confidentiality and compliance standards.
- Assisted with insurance verification and authorization tasks to support timely patient service.
- Able to maintain a average service of receiving or placing over 50 calls per day.
- Communicated with patients and staff to resolve routine account questions and scheduling concerns.
- Maintained a clean, organized workspace to foster productivity among team members.
- Kept high average of performance evaluations.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Processed patient payments and copays accurately using point-of-sale and registration systems.
Central Scheduler
Trinity Health
Muskegon, MI
08.2005 - 01.2026
- Coordinated patient appointments across multiple provider schedules, ensuring accurate placement and timely access to care.
- Verified demographic and insurance information to support complete registration and reduce scheduling errors.
- Managed inbound calls, patient requests, and referral coordination with prompt, professional communication.
- Updated scheduling records in Epic, maintaining accurate visit details and provider availability.
- Achievement of working with same company in different capacities to learn as much as I can
- Communicated with clinical staff to confirm resources, prep requirements, and schedule changes.
- Supported efficient patient flow by identifying openings, filling cancellations, and optimizing daily schedules.
- Used electronic systems to enter provider orders and retrieve test results.
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Monitored appointment no-shows, implementing strategies to reduce their occurrence and minimize service disruptions.
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained confidential records in compliance with healthcare privacy and documentation standards.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Prioritized transcription queues to support timely turnaround for critical records.
- Consistently met or exceeded established productivity goals while maintaining a high level of accuracy across all completed assignments.
- Maintained compliance with privacy standards while handling sensitive patient information and scheduling details.
- Maintained daily required stats of at least 50 calls or more through completion of calls start to finish by order transcription and order processing
Patient Care Coordinator
Trinity Health
Muskegon, MI
11.2000 - 08.2005
- Coordinated patient appointments, referrals, and follow-up care to support seamless service delivery.
- Verified insurance eligibility and prior authorizations to reduce billing delays and coverage issues.
- Maintained accurate patient records in electronic health systems, ensuring timely documentation and chart updates.
- Communicated treatment instructions, care plans, and scheduling changes clearly to patients and families.
- Continuous activity of maintained patients charts with efficiency and detail
- Maintained average of at least 50 calls per day accurately and with eff
- Assisted patients with registration, intake, and administrative questions using compassionate service.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Delivered excellent patient experiences and direct care.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Collaborated with clinical teams to resolve workflow issues and support coordinated care transitions.
Education
High School Diploma -
Hart High School
Hart, MI06-1989
Skills
- Data entry
- Data entry
- Data entry
- Data entry
- Data entry
- Data entry
- Data entry
- Data entry
Languages
Add a language you speak, Advanced
Timeline
Business Office Coordinator
Trinity Health
08.2026 - Current
Central Scheduler
Trinity Health
08.2005 - 01.2026
Patient Care Coordinator
Trinity Health
11.2000 - 08.2005
High School Diploma -
Hart High School
Education
- _ The degree _
- The name of the university, college or school
- Location, Jun 2010 - Mar 2017
- Key achievements or highlights
Experience
- _ Job title _
- Company name
- Location
- Jun 2013 - Mar 2017
- Summarize your work experience by listing each job and your responsibilities in 2-3 lines. Start with your most recent job and work backwards using the format below.
Programs
Epic
Onbase
Webex
Teams
IP Communicator
RightFax
Healthquest
Outlook