Estella Emerson
Clarkston
Summary
Offering warm and approachable demeanor, eager to learn and grow in a dynamic environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in a coaching role.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Art and Jakes
Clarkston, MI
05.2025 - Current
- Greeted and seated guests promptly, ensuring optimal customer flow during peak hours.
- Managed reservation system efficiently, maximizing table turnover and enhancing guest experience.
- Coordinated with kitchen and wait staff to ensure timely service delivery and guest satisfaction.
- Trained new host staff on operational procedures, improving onboarding efficiency and team performance.
- Developed solutions for seating conflicts, maintaining a positive atmosphere in high-pressure situations.
Host
Rudy’s Prime Steakhouse
Clarkston, MI
10.2024 - 06.2025
- Greeted visitors and provided them with assistance
- Took visitors to their designated seating arrangements in a professional and timely manner.
- Scheduled reservations for customers and visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted and seated guests, ensuring optimal dining experience through attentive service.
Receptionist
Alex Emilio Salon
Birmingham, MI
12.2023 - 11.2024
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
Swim Instructor
Goldfish Swim School
Clarkston, MI
05.2022 - 06.2024
- Provided swimming instruction to individuals and groups of all ages under 13.
- Organized lesson plans according to the individual needs of students.
- Instructed participants on water safety rules and regulations.
- Instructed individual and group swim lessons for various skill levels, ensuring safety and engagement.
- Monitored progress of swimmers, providing constructive feedback to foster skill development and confidence.
Education
Associate of Arts -
Oakland Community College
Auburn Hills, MI05.2026
High School Diploma -
Clarkston High School
Clarkston, MI05.2025
Skills
- Time allocation planning
- Polished presentation delivery
- Strong written communication skills
- Appropriate workplace demeanor
- Understanding of business operations
- Strong multitasking
Timeline
Restaurant Hostess
Art and Jakes
05.2025 - Current
Host
Rudy’s Prime Steakhouse
10.2024 - 06.2025
Receptionist
Alex Emilio Salon
12.2023 - 11.2024
Swim Instructor
Goldfish Swim School
05.2022 - 06.2024
Associate of Arts -
Oakland Community College
High School Diploma -
Clarkston High School
CAREGIVING AND TRAINING
- Assisted parents in need of a nanny/babysitter.
- Full time nanny for more than three families.
- Responsibly watched over 4+ kids at a time.
- Currently supporting elderly neighbors in need of assistance.