Estella Esparza
Oklahoma City
Summary
Industrious Branch Sales Manager with many years of focused experience managing highest-profit sales branch for mid-sized corporation. Seasoned and inspiring salesperson with proven and quantified success at coaching teams to achieve outstanding sales results. Dedicated to focused customer contact and relentless customer service for maximum loyalty.
Overview
7
7
years of professional experience
2003
2003
years of post-secondary education
Work History
Branch Sales Manager
IBC Bank
Oklahoma City
07.2021 - Current
- Managed daily operations of branch sales team to meet customer needs.
- Trained and mentored staff on sales techniques and product knowledge.
- Developed and implemented strategic sales plans for branch growth.
- Fostered strong customer relationships through exceptional service and support.
- Resolved escalated customer complaints in a timely manner while ensuring satisfaction with the resolution process.
- Developed best practices for managing a successful retail store environment.
Cashier
Sam's Club
Oklahoma City
02.2019 - 06.2021
- Processed customer transactions efficiently at the point of sale.
- Maintained cleanliness and organization of checkout areas.
- Assisted customers with product inquiries and store navigation.
- Handled cash and credit payments accurately during shifts.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Education
Mt. Whitney
Visalia, CASkills
- Sales strategy
- Customer relationship management
- Staff training
- Conflict resolution
- Team building
- Effective communication
- Problem solving
- Time management
- Decision making
- Leadership skills
- Sales quotas
- Employee coaching
- Cross-selling techniques
- Hospitality and accommodation
Languages
Spanish
Limited
References
References available upon request.
Timeline
Branch Sales Manager
IBC Bank
07.2021 - Current
Cashier
Sam's Club
02.2019 - 06.2021
Mt. Whitney