Estella Pickett
Jacksonville,NC
Summary
Outgoing Dunkin' Donuts familiar with cash and food handling procedures. Possesses strong communication and time management skills.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dunkin' Donuts & Baskin Robins
Jacksonville, NC
12.2011 - 06.2014
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Pleasantly and courteously interacted with customers.
- Greeted customers and provided excellent customer service.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Prepared all food orders within a 2-3 minute time frame.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Diligently restocked work stations and display cases.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Team Leader
Burger King
Jacksonville, NC
- 02.2011
- Prepped items for later use to save staff time during busy hours.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Performed all position responsibilities accurately and in a timely manner.
- Reported to each shift on time and ready to work.
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
Education
High School Diploma - undefined
White Oak High School
Jacksonville, NC2010
Skills
- Customer-oriented
- Quick learner
- Organized multi-tasker
- Fluent in sing language
- Fast and efficient service worker
- Dedicated team player
- Able to lift 40 pounds
- Friendly and helpful
- Late-night shift availability
- Carbonated beverage dispenser cleaning and maintenance
- Good with numbers and math
Timeline
Shift Leader
Dunkin' Donuts & Baskin Robins
12.2011 - 06.2014
Team Leader
Burger King
- 02.2011
High School Diploma - undefined
White Oak High School
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