Estelle DeShocka
Loxahatchee,FL
Summary
With a robust background in client success management, ensuring customer satisfaction and loyalty. Proven track record of enhancing client relationships and driving business growth through strategic account management. Demonstrated expertise in problem-solving and communication skills to effectively address client needs and foster long-term partnerships.
Overview
11
11
years of professional experience
Work History
Client Success Manager
2060 Digital
11.2021 - 06.2025
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Streamlined communication between clients and internal teams for smoother project execution.
- Handled client communications and led meetings, providing clear direction and consistent updates on design progress.
- Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
Sales Assistant
Hubbard Radio
09.2021 - 11.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Remained calm and poise d in high-stress, dynamic environment to promote service to customers and staff.
Promotions Director.
Hubbard Radio
03.2018 - 09.2020
- Collaborated with cross-functional teams for cohesive and comprehensive promotion planning.
- Managed sales promotions and marketing strategies on major social media sites.
- Managed day-to-day functions of promotion and marketing departments.
- Established strong relationships with media partners for enhanced visibility of promotions.
- Actively participated in community outreach initiatives, fostering goodwill between the company and local residents.
- Ensured consistent branding across all promotional materials through diligent proofreading and editing efforts.
- Led a team of marketing professionals to execute successful promotional campaigns.
Sale Promotion Coordinator
Alpha Media
04.2017 - 03.2018
- Working with the sales team to schedule promotions & track execution.
- Responsible for recapping promotional campaigns & events in a presentation (PowerPoint) with pictures, airchecks & affidavits.
- Managed part-time promotional staff schedule, i.e.
- Building out the schedules, coordinating part-time staff & tracked budget monthly in a spreadsheet (Excel).
- Track and assist with registrations for cluster events.
- Other duties assigned as needed for the Promotions & Events Department.
Promotions Assistant
Digity Media/Palm Beach Broadcasting
03.2014 - 04.2017
- Generated on-air promotional scripts to promote client marketing and advertising initiatives.
- Enhanced event experiences by creating visually appealing display setups and maintaining an inviting atmosphere.
- Assisted in organizing promotional events, ensuring smooth execution and high attendance rates.
- Assisted in creating detailed post-event reports that analyzed successes, challenges, and areas of improvement for future planning purposes.
Education
Bachelor of Arts - Multimedia Studies, Multimedia Journalism, Sociology
Florida Atlantic University
Boca Raton, FL12.2014
Skills
- Client engagement
- Project management
- Data analytics
- Report generation
- Marketing tools
Timeline
Client Success Manager
2060 Digital
11.2021 - 06.2025
Sales Assistant
Hubbard Radio
09.2021 - 11.2022
Promotions Director.
Hubbard Radio
03.2018 - 09.2020
Sale Promotion Coordinator
Alpha Media
04.2017 - 03.2018
Promotions Assistant
Digity Media/Palm Beach Broadcasting
03.2014 - 04.2017
Bachelor of Arts - Multimedia Studies, Multimedia Journalism, Sociology
Florida Atlantic University
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