Estelle Simpson-Helm
Elizabethtown,USA
Summary
Skilled in high-quality customer service delivery, process optimization, and compliance management in fast-paced environments. Adaptable and proactive with a strong work ethic and excellent communication abilities. Focused on contributing to team dynamics and supporting organizational goals. Committed to continuous improvement and achieving measurable results.
Overview
30
30
years of professional experience
Work History
PT and OT Therapy Billing Specialist II
Physicians Rehab Solution
Elizabethtown, USA
03.2024 - 08.2026
- Manage all aspects of Physical and Orthopedic Therapy claim submission, Account Receivable, and payment allocations
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data
- Responsible for 4 clinics in the Mississippi area and maintaining a strong rapport fostering open communication for effective team work
- Developed strong working relationships with external Insurances such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes
- Verify Authorizations and referrals from Insurance groups and implement to patient charts
- Field patient calls from all clinics to assist with payments, Insurance coverage questions, and payment plan options
Billing and Business Administrator
Family Medicine Specialists
Peachtree City, USA
05.2019 - 02.2024
- Billing resolution and Insurance verification
- Staffing schedules & workflow
- Check-in & Check-out of patients
- Balancing and depositing monies Medical Records management to reduce errors in accounting and financial reporting by modifying current processes
- Bookkeeping
- Assistant to Business Manager
Data Entry Administrator
Association of State Provincial Psychology Boards
Peachtree City, USA
03.2019 - 07.2019
- Verified licensure for psychologists in the states where they practiced during virtual patient visits
- Ensured current patients and Dr.'s were connected virtually
- Increased operational efficiency through accurate data entry and meticulous record keeping practices
- Documented and verified Psychologists' credentials
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data
Claims Specialist
Zodiac Aerospace
02.2018 - 12.2018
- Company Overview: Company Overview: aviation parts, sale, and distribution
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills
- Followed up with customers on unresolved issues
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity
- Company Overview: aviation parts, sale, and distribution
Business Administrator
The VanAllen Group
06.2016 - 02.2018
- Company Overview: Company Overview: Private aircraft acquisition
- Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience
- Streamlined office processes by implementing new project management software and training staff on its usage
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution
- Managed day-to-day operation of the office
- Company Overview: Private aircraft acquisition
Airport Customer Service Representative
Alaska Airlines
Atlanta, USA
12.2013 - 12.2014
Copyright Project Manager
Pearson Education
Boston, USA
08.2008 - 12.2013
Lead Flight Attendant
DELTA AIRLINES
Atlanta, USA
02.1997 - 08.2008
Education
Medical Coding & Billing Certificate -
West Georgia Technical College
Newnan, GA05.2024
Associate Degree - Liberal Arts
Macomb Community College
Warren, MI05.1994
Skills
- Verbal, written, and listening communication
- Outstanding customer service
- Detail-oriented approach
- Expertise in Microsoft software
- In-depth product knowledge
- Cash handling experience
- Reliable and punctual work ethic
- Effective team collaboration
- Resolution of customer complaints
- Efficient time management
References
References available upon request.
Timeline
PT and OT Therapy Billing Specialist II
Physicians Rehab Solution
03.2024 - 08.2026
Billing and Business Administrator
Family Medicine Specialists
05.2019 - 02.2024
Data Entry Administrator
Association of State Provincial Psychology Boards
03.2019 - 07.2019
Claims Specialist
Zodiac Aerospace
02.2018 - 12.2018
Business Administrator
The VanAllen Group
06.2016 - 02.2018
Airport Customer Service Representative
Alaska Airlines
12.2013 - 12.2014
Copyright Project Manager
Pearson Education
08.2008 - 12.2013
Lead Flight Attendant
DELTA AIRLINES
02.1997 - 08.2008
Medical Coding & Billing Certificate -
West Georgia Technical College
Associate Degree - Liberal Arts
Macomb Community College