Estelle S Pierre
Miramar,FL
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Nova Southeastern University. Excelled in problem-solving and critical thinking, significantly improving resolution efficiency. Skilled in computer proficiency and active listening, consistently exceeding quality goals. Achieved high customer ratings by leveraging expertise in customer relations and call center operations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Nova Southeastern University
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Personal Shopper
Walmart
04.2022 - 10.2022
- Place completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintain high satisfaction ratings by completing orders quickly and making good customer selections.
- Memorize store layouts and planograms to fulfill orders using the shortest, most efficient route.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL05.2026
Associate of Arts - Criminal Justice
Broward College
Fort Lauderdale, FL05.2024
High School Diploma -
Stoughton High School
Stoughton, MA06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Customer Relations
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Nova Southeastern University
01.2023 - Current
Personal Shopper
Walmart
04.2022 - 10.2022
Bachelor of Science - Criminal Justice
Florida International University
Associate of Arts - Criminal Justice
Broward College
High School Diploma -
Stoughton High School