Estephania Martinez
Middletown,NY
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
16
16
years of professional experience
Work History
Manager
Ikaro Restaurant
Middletown, NY
01.2023 - 02.2025
- Directed teams to enhance productivity and engagement.
- Managed various tasks efficiently within deadlines.
- Maintained professional, organized, and safe environment for employees and patrons.
- Delivered superior-quality services to consistently enhance customer experiences.
- Addressed workplace disputes by identifying root causes and implementing balanced solutions.
- Enhanced team efficiency through daily activity oversight.
- Controlled costs to keep business operating within budget and increase profits.
- Fostered strong relationships with customers and suppliers through strategic account management.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Event Coordinator
Home Business
Dominican Republic
06.2017 - 08.2022
- Managed event schedules to ensure timely execution.
- Adapted rapidly to sudden challenges and plan changes, ensuring effective solutions.
- Coordinated all aspects of event logistics ensuring seamless execution.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Built strong relationships with clients by addressing their needs during event planning process.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Designed and launched original event concepts.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Maintained event flow through meticulous scheduling and effective communication.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
- Streamlined vendor selection and negotiation, ensuring high-quality services while adhering to budget constraints.
- Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
- Designed innovative event themes and crafted engaging activities.
- Developed comprehensive schedules and budgets for events to ensure timely completion.
Account Development Bilingual Representative
La Nacional Corp.
The Bronx, NY
08.2010 - 08.2015
- Guided new employees on usage of language translation tools, enhancing team skills.
- Enhanced sales efforts by providing translation support during client meetings, covering both presentations and negotiations.
- Enhanced connections with overseas clients by delivering customized communication solutions.
- Served as a liaison between the company and its international partners, fostering positive working relationships through effective communication.
- Collaborated with team members to ensure efficient handling of bilingual support requests.
- Exceeded performance metrics by providing exceptional customer service in a bilingual capacity.
- Responded to customer requests for products, services, and company information.
Cashier
Compare Foods
Manhattan, NY
09.2008 - 07.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Online GED -
SUNY Orange
Middletown, NY2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project planning
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
- Schedule preparation
- Marketing
Languages
Spanish
Professional Working
Timeline
Manager
Ikaro Restaurant
01.2023 - 02.2025
Event Coordinator
Home Business
06.2017 - 08.2022
Account Development Bilingual Representative
La Nacional Corp.
08.2010 - 08.2015
Cashier
Compare Foods
09.2008 - 07.2010
Online GED -
SUNY Orange