Estephanie Magana
South Bend,IN
Summary
Proven leader at Dairy Queen Grill & Chill, adept in decision-making and interpersonal skills, enhanced team performance by mentoring employees and optimizing customer service. Achieved significant improvements in productivity and customer satisfaction, demonstrating a keen ability to handle cash accurately and foster positive relationships. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Shift Manager
Dairy Queen Grill & Chill
04.2022 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept accurate and detailed records of personnel progress and productivity.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Supervised ongoing daily production phases.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
High School Diploma -
John Adams High School
Indiana South Bend06.2024
Skills
Cash Handling
Decision-Making
Customer service focus
Employee Training
Accurate money handling
Staff Motivation
Energetic and Enthusiastic
Training and mentoring
Team Development
Relationship Building
Staff Training and Onboarding
Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Dairy Queen Grill & Chill
04.2022 - 06.2024
High School Diploma -
John Adams High School
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