Estephanie Martinez

Work History

Del Frisco's Double Eagle

09.2021 - 12.2021

Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Bombshells Restaurant And Bar

02.2020 - 05.2021

Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Provided patrons with estimated waiting times during peak service hours.

Whatabuger

07.2018 - 02.2020

Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared food items in compliance with recipes and portioning control guidelines.
Prepared meals efficiently under time constraints for timely service during peak hours.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Supported kitchen staff training and development, leading to increased productivity and efficiency.

Shafaii Salon

02.2018 - 07.2018

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

China Ko

02.2018 - 07.2018

Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.