Estephanie Oviedo
Mission
Summary
Compassionate bilingual professional focused on improving client outcomes through empathetic support and effective problem-solving. Proven ability to resolve complex issues and educate clients on health management, consistently promoting high satisfaction and well-being. Skilled in collaborating with healthcare professionals to ensure optimal care delivery.
Overview
15
15
years of professional experience
Work History
Home Health Provider
Alpha Home Care
McAllen
06.2025 - Current
- Provided compassionate care to clients in their homes.
- Assisted with daily living activities and personal hygiene tasks.
- Administered medications according to prescribed schedules.
- Documented client progress and health changes accurately.
- Coordinated with healthcare professionals for optimal client care.
- Educated clients and families on health management practices.
Customer Service Representative
AARP Services
10.2025 - 02.2026
- Accurately convey tone, intent, and context to ensure clear and effective communication
- Adapt quickly to varied subject matter in a fast-paced remote environment
- Provide members with account information
- Pay close attention to detail and enter correct data
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized CRM software to track customer interactions and manage support tickets efficiently.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Investigated customer complaints regarding product quality or service rendered.
Spanish Interpreter
Kelly Services
Mission
06.2025 - 09.2025
- Provide real-time Spanish-to-English and English-to-Spanish interpretation for clients across healthcare, education, and customer service sectors
- Conveyed tone, intent, and context to enable clear communication across diverse client interactions
- Maintain strict confidentiality and professionalism while handling sensitive information
- Adapted to varied subject matter in fast-paced remote environment to meet client needs effectively
Customer Service Representative
Express Scripts
Mission
10.2024 - 12.2024
- Delivered remote support to patients for mail-order pharmacy services, ensuring timely resolution of inquiries
- Guided patients in placing and tracking medication orders, enhancing their experience and access to medications
- Safeguarded sensitive medical records by ensuring compliance with privacy regulations and maintained accurate documentation
- Worked within internal systems to support fulfillment and response times
Customer Service Representative
CVS Pharmacy
Mission
06.2024 - 08.2024
- Assisted patients with prescription inquiries, Processed prior authorizations for medication requests, and order tracking
- Provided bilingual support in English and Spanish, enhancing communication and satisfaction for diverse patients
- Ensured patient confidentiality and adhered to HIPAA protocols, safeguarding sensitive information
Production Team
Texas Thrift
McAllen
04.2019 - 01.2024
- Paid close attention to detail to assure the best quality of items was put on the floor
- Had to meet a certain goal every day before the end of the day
- Collaborated with manager to maintain quality standards in product offerings
Cashier
Walmart
Norfolk
02.2018 - 08.2018
- Processed transactions and handled payments, ensuring accurate customer service and satisfaction
- Balanced cash drawer daily to ensure accuracy in financial transactions and supported front-end operations
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with product inquiries and returns.
Bookkeeper
Liberty Tax Service
Mission
01.2012 - 05.2012
- Managed financial records in QuickBooks and Excel to support accurate reporting
- Reconciled data for tax preparation and facilitated client intake process
- Maintained confidentiality and ensured compliance with documentation standards
Education
Bachelor of Science - Criminal Justice, Psychology
University of Texas Rio Grande Valley
Edinburg, TX05-2022
Skills
- Medical Terminology
- HIPAA/Data Privacy Compliance
- Patient advocacy
- Remote collaboration
- Billing Management
- Customer Support
- Bilingual Communication
- Interpretation
- Data privacy compliance
- Technical Troubleshooting
- Patient Communication
- Word
- QuickBooks
- Attention to detail
- Team collaboration
- Effective communication
- Verbal and written communication
Timeline
Customer Service Representative
AARP Services
10.2025 - 02.2026
Home Health Provider
Alpha Home Care
06.2025 - Current
Spanish Interpreter
Kelly Services
06.2025 - 09.2025
Customer Service Representative
Express Scripts
10.2024 - 12.2024
Customer Service Representative
CVS Pharmacy
06.2024 - 08.2024
Production Team
Texas Thrift
04.2019 - 01.2024
Cashier
Walmart
02.2018 - 08.2018
Bookkeeper
Liberty Tax Service
01.2012 - 05.2012
Bachelor of Science - Criminal Justice, Psychology
University of Texas Rio Grande Valley