Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Estephany Bustamante

Bensenville,IL

Summary

Dynamic and detail-oriented professional with proven expertise in customer service and cash handling, honed at Zacatecas Restaurant and Nick and Bruno’s. Excelled in high-pressure environments, demonstrating exceptional multitasking and team collaboration skills. Achieved significant improvements in customer satisfaction and efficiency, showcasing a strong ability to manage both guest experiences and payment processing accurately.

Overview

2019
2019
years of professional experience

Work History

Waitress

Zacatecas Restaurant
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Cashier

Nick and Bruno’s
12.2015 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

West Leyden High School
Northlake, IL

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Attention to detail
  • Cash handling
  • Decision-making
  • Safe food handling
  • Hospitality service expertise
  • Payment processing
  • Handling complaints
  • Menu recommendations
  • Tableside service
  • Allergy awareness

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

Nick and Bruno’s
12.2015 - 10.2018

Waitress

Zacatecas Restaurant

West Leyden High School

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Estephany Bustamante