Estephany Salcedo
Katy,TX
Summary
Bilingual Certified Phlebotomy Technician and Costumer Service Representative on site and Call Center. Skilled in venipuncture and quality assurance. Committed to continuous learning and enhancing workflow efficiency, I ensure compliance with HIPAA while maintaining meticulous records.
Overview
22
22
years of professional experience
Work History
Certified Phlebotomy Technician
MDAnderson
Houston, TX
08.2022 - Current
- Collected blood samples using venipuncture techniques, ensuring patient comfort and safety.
- Maintained accurate records of specimen collection and processing for quality assurance.
- Collaborated with healthcare team to streamline patient
- Educated patients on procedures, fostering trust
- Implemented infection control protocols to uphold laboratory safety standards during sample collection.
- Monitored inventory levels of phlebotomy supplies, ensuring availability for daily operations.
Costumer Representative Call Center
Citi Bank
Costa Rica
08.2010 - 09.2014
- Assisted customers with account inquiries and transactions, ensuring timely resolutions.
- Provided support in navigating online banking tools, enhancing user experience.
- Handled routine administrative tasks, maintaining accurate customer records.
- Resolved customer complaints effectively, contributing to overall satisfaction ratings.
Costumer Service
Bac San Jose Bank
Costa Rica
02.2004 - 05.2010
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Provided excellent customer service by resolving inquiries promptly and professionally.
- Resolved third-party billing, computer system and customer service issues.
- Increased client retention through proactive communication and excellent customer service.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
Education
Certificate - Health Allied
Houston Community College
Houston, TXHigh School Diploma -
Liceo De Aserri
Costa Rica12.2003
Skills
- Problem-solving
- Quality control
- Proper labeling techniques
- Order of draw mastery
Order of draw mastery
Proper labeling techniques
Quality control
Data entry
Infection control standards
Geriatric phlebotomy
HIPAA
Medical terminology
Recording data
Patient identification accuracy
HIPAA compliance
Health and safety
Medical records handling
CPR/AED
Customer service
Attention to detail
Time management
Problem-solving
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Certified Phlebotomy Technician
MDAnderson
08.2022 - Current
Costumer Representative Call Center
Citi Bank
08.2010 - 09.2014
Costumer Service
Bac San Jose Bank
02.2004 - 05.2010
Certificate - Health Allied
Houston Community College
High School Diploma -
Liceo De Aserri