LESLEY STOKES
Healthcare Professional/ Customer Support
SAN LEANDRO,CA
Summary
Dedicated Healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Certified Phlebotomy Technician
LABCORP
SAN LEANDRO, CA
01.2014 - Current
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures
- Perform POC testing including: Paternity testing/ Biometrics/ Donor Screenings.
- Centrifuged blood samples as outlined in clinical protocols.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Certified Phlebotomy Technician
UNIVERSAL DIAGNOSTIC LABORATORIES
SAN FRANCISCO, CA
01.2013 - 01.2014
- Collection and preparation of blood samples, correct identification of patients and specimens, transportation and handling of specimens and the performance of all related clerical functions
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles for geriatric, pediatrics and adult patients.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Medical Assistant/Phlebotomist/Clerical Support
SF GENERAL HOSPITAL
SAN FRANCISCO, CA
01.2012 - 01.2013
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and by taking vital signs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Radiology Assistant/Clerical Support
CHILDREN’S HOSPITAL OAKLAND
Oakland, CA
01.2011 - 01.2012
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records. Schedule and organize patient’s appointments according to radiology room
- Accurately and efficiently registered patients
- Verify Insurance accurately to insure patients are schedule on a timely basis
- Upload/Import patient’s images into PACs system
- Sorts, matches, assemble, files, mails and distribute x-ray images and reports according to established guidelines and procedures.
Medical Assistant/Phlebotomist/Clerical Support
SF GENERAL HOSPITAL
San Francisco, CA
01.2006 - 01.2011
- Serve as a key member of interdisciplinary healthcare team for a busy OB/GYN clinic that sees over 150 patients daily
- Assist several Residents as well as NP’s and RN team in ensuring optimal patient care and smooth daily functioning of office
- Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, and ob intakes) that allowed doctors and nursing staff to focus more on patients quality care
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, hemoglobin, urinalysis, pregnancy testing and counseling)
- Trained new parents with proper Breastfeeding Techniques
Education
No Degree - Medical Assisting
Everest College
Hayward, CA 05.2005 - 05.2005
No Degree - Phlebotomy
Bay Area Medical Academy
San Francisco, CA 05.2007 - 05.2007
No Degree - Medical Insurance Billing
Castro Valley Adult School
Castroville, CA 05.2011 - 05.2011
High School Diploma -
William P. Burke Academy
Hayward, CA 01.2004 - 06.2005
Skills
Problem-Solving
Multitasking Abilities
Customer service support
Insurance claims
Medical office administration
EMR / EHR
Point of care testing
Medical billing and coding
Knowledge of EKG rhythm interpretation
Phlebotomy
Medical terminology knowledge
Accomplishments
- Supervised team of 26 staff members.
- Achieved promotion as PSC Supervisor in two years with current company.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Certified Phlebotomy Technician
LABCORP
01.2014 - Current
Certified Phlebotomy Technician
UNIVERSAL DIAGNOSTIC LABORATORIES
01.2013 - 01.2014
Medical Assistant/Phlebotomist/Clerical Support
SF GENERAL HOSPITAL
01.2012 - 01.2013
No Degree - Medical Insurance Billing
Castro Valley Adult School
05.2011 - 05.2011
Radiology Assistant/Clerical Support
CHILDREN’S HOSPITAL OAKLAND
01.2011 - 01.2012
No Degree - Phlebotomy
Bay Area Medical Academy
05.2007 - 05.2007
Medical Assistant/Phlebotomist/Clerical Support
SF GENERAL HOSPITAL
01.2006 - 01.2011
No Degree - Medical Assisting
Everest College
05.2005 - 05.2005
High School Diploma -
William P. Burke Academy
01.2004 - 06.2005