Ester Cruz
El Cajon,CA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level in Data Entry position to help launch career while achieving company goals.
Overview
9
9
years of professional experience
Work History
Medical Records Clerk
San Diego Family Care Center/ Linda Vista Health Care Center
San Diego , CA
2023.07 - 2024.01
- Serving in a medical facility handling patients’ files and making sure their information is transferred and stored properly
- Responsible for collecting patients’ personal information, like their medical history and demographics
- Ensuring that the medical records are organized, accurate and complete
- Creating digital copies of paperwork and storing the records electronically
- Filing the paperwork and reports of inpatients quickly and accurately
- Safeguarding patient records and ensuring that everyone complies with the HIPAA standards
- Transferring data into the facility’s main system database
- Processing the records for admitting and discharging patients.
Receptionist
New Optix Optometry
San Diego , CA
2023.02
- Answered a multi-phone line and took messages; called patients to confirm appointments and reschedule appointments, called patients letting them know to pick-up glasses or contact lenses
- Provided patients with information; vision insurances accepted, out-of-pocket prices for no insurance patients, information on contact lens prices, and copy of prescriptions which sent via e-mail
- Checked-In patients and walk-in guests, making them comfortable, updated patient files, and made follow-up appointments or new-patient appointments with preferred Doctor
- Multi-tasked daily by checking email and responded to patients, checked Solution Reach application and responded to patients’ text messages, confirmed daily appointments by calling or texting patient, pulled insurances for pending appointments for the following day
- Pre-tester position: pre-tested each patient before they would see the ophthalmologist and filled-out medical history as well as ‘what brought them to the office’
- Tested patients using multiple ocular machines for example, the visual field tester machine, autorefractor, air-puff tonometer, and the retinal camera.
Barista
Starbucks Coffee Co
San Diego , CA
2015.04 - 2020.03
- Professionally prepared, served, and recommended beverages and food items
- Consistently kept to all recipe standards, while delivering exceptional customer service
- Thrived in a fast-paced environment and embraced working a flexible schedule and communicated clearly and professionally with customers and coworkers
- Provided outstanding customer service and ensured customer needs were met in a timely fashion
- Followed organizational procedures for preparing, storing, rotating, and stocking of product while also maintaining all equipment clean
- Inspired and nurtured the human spirit, one person, one cup, and one neighborhood at a time
- Assisted with the drive-thru operations, multitasked between customers, and completed orders in a timely manner supporting the team to keep the flow of the kiosk running smoothly.
Education
Undergraduate Certificate - HIT – CCS Program
DeVry University
10.2022
Undergraduate Certificate - Medical Billing & Coding
DeVry University
06.2021
Skills
- Medical Records Clerk
- Customer Service
- Data Entry
- Bilingual English / Conversational Spanish
- Medical terminology understanding
- HIPAA Compliance
- New patient chart preparation
- File Organization
- Document Scanning
- Filing systems expertise
- Work well independently
- Written and verbal communication
- Medical law/ Malpractice
- Proofreading
- Meticulous attention to detail
- File Management
- Filing and data archiving
- Maintains confidentiality
- Multi-line phone proficiency
- Critical thinker
- Pleasant demeanor
- Excellent communication skills
Personal Information
Title: MEDICAL ADMINISTRATIVE ASST. / DATA ENTRY
Timeline
Medical Records Clerk
San Diego Family Care Center/ Linda Vista Health Care Center
2023.07 - 2024.01
Receptionist
New Optix Optometry
2023.02
Barista
Starbucks Coffee Co
2015.04 - 2020.03
Undergraduate Certificate - HIT – CCS Program
DeVry University
Undergraduate Certificate - Medical Billing & Coding
DeVry University
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