Ester Gonçalves De Paula
Davenport
Summary
Attractions Cast Member with experience in theme park operations. Demonstrated skills in guest service, accommodation, ride operation, and safety protocol enforcement. Strengths include clear communication, problem-solving abilities, and maintaining high levels of customer satisfaction. Prior roles have resulted in improved operational efficiency and enhanced guest experiences.
Overview
3
3
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Company
Lake Buena Vista
12.2021 - Current
- Interacted with guests on social media platforms promoting the park's activities and services.
- Participated in team meetings discussing operational issues and customer service initiatives.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Monitored ride operations from control booth or other designated area as required per attraction guidelines.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Ensured safety of all guest by monitoring ride queues, enforcing rules, and providing assistance when needed.
- Provided excellent customer service to guests by answering questions, resolving complaints, and responding to feedback in a timely manner.
Education
Poinciana High School
Kissimmee, FLSkills
- Ride operations monitoring
- Queue management
- Safety enforcement
- Customer service
- Team collaboration
- Conflict resolution
- Communication skills
- Problem solving
- Positive attitude
- Strong problem solving
- Hospitality and accommodation
Languages
Portuguese
Native/ Bilingual
Timeline
Attractions Cast Member
Walt Disney World Company
12.2021 - Current
Poinciana High School