Gary Wood
CLERMONT
Summary
Dynamic customer service professional with experience at Walt Disney World Resort, excelling in guest engagement and ride safety inspection. Proven ability to resolve issues swiftly while ensuring compliance with safety protocols. Recognized by guests for fostering memorable experiences through effective communication and enthusiastic support, contributing to a safe and enjoyable environment for all guests.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Attractions Cast Member
Walt Disney World Resort
Lake Buena Vista
03.2011 - 03.2025
- Provided excellent customer service to guests by answering questions, resolving complaints, and responding to feedback in a timely manner.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Conducted regular inspections of rides and equipment making sure they are functioning properly.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Assisted with loading and unloading of rides to ensure a safe environment for guests.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Monitored ride operations from control booth or other designated area as required per attraction guidelines.
- Closed down rides with faulty equipment and notified supervisor.
Education
Some College (No Degree) - Computer and Information Sciences
Orlando College
Orlando, FLSkills
- Customer service
- Ride safety inspection
- Equipment operation
- Guest screening
- Ride monitoring
- Problem solving
- Communication skills
- Guest engagement
- Safety protocols
Certification
- Journeyman Commercial Electrian
Accomplishments
- Numerous Fanatic! recognition awards
Timeline
Attractions Cast Member
Walt Disney World Resort
03.2011 - 03.2025
Some College (No Degree) - Computer and Information Sciences
Orlando College
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