Francisco Razo
Fullerton,CA
Summary
Energetic Attractions Cast Member known for high productivity and efficient task completion. Possess specialized skills in guest service, safety protocol adherence, and operational troubleshooting. Excel in communication, teamwork, and adaptability, ensuring positive guest experiences and smooth operation of attractions.
Overview
2
2
years of professional experience
Work History
Attractions Cast Member
Disney
Anaheim, California
01.2023 - 12.2024
- Delivered exceptional guest service in dynamic attraction environments.
- Assisted guests with ride operations and safety protocols.
- Coordinated crowd control efforts to maintain efficient attraction operations.
- Shared insights on attractions and Disney storytelling to enhance guest experiences.
- Responded promptly to guest inquiries and resolved concerns.
- Ensured safety of all guest by monitoring ride queues, enforcing rules, and providing assistance when needed.
- Monitored ride operations from control booth or designated area per attraction guidelines.
- Delivered timely customer service by addressing inquiries, resolving complaints, and acting on feedback.
Education
Troy High School
Fullerton, CASkills
- Ride operations
- Safety compliance
- Guest engagement
- Customer service
- Conflict resolution
- Problem solving
- Strong problem solving
- Team collaboration
- Effective communication
- Adaptability to change
- Positive attitude
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Attractions Cast Member
Disney
01.2023 - 12.2024
Troy High School