Ismael Hidalgo Arismendi
Orlando,FL
Summary
Dynamic operations team leader with experience in training and mentoring staff. Skilled in technical documentation and ride operations management, contributing to improved team efficiency and guest satisfaction through effective coaching and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Attractions Cast Member
Walt Disney World Resort
Orlando, Florida
10.2025 - Current
- Monitored ride operations for adherence to safety standards.
- Monitored ride queues, enforced rules, and provided assistance to ensure guest safety and compliance.
- Oversaw ride operations from control booth, ensuring adherence to attraction guidelines and guest safety.
- Performed daily pre-opening/closing checklist to verify operational readiness and enhance guest experience.
- Ensured high-quality guest interactions to improve overall experience
Attractions Attendant
Universal Orlando
Orlando, FL
09.2024 - Current
- Assisted guests with ride operations and ensured safety compliance.
- Provided information about attractions and park amenities to enhance guest experience.
- Monitored queue lines and managed crowd flow for optimal guest satisfaction.
- Collaborated with team members to resolve guest concerns promptly and effectively.
- Maintained cleanliness and organization of work areas to uphold park standards.
Operations Team Leader - Assistant supervisor
United parks and Resorts - Seaworld orlando
Orlando, Florida
05.2024 - 11.2025
- Facilitated effective communication between team members and management to enhance collaboration.
- Filed paperwork and submitted reports to upper management.
- Demonstrated positive work ethic and commitment to excellent service, contributing to improved operational efficiency and customer satisfaction.
- Trained new staff members on company policies, procedures and job expectations
- Supervised team members in daily operations at a major theme park in multiple fields, such as ride operations, park services, show operations, and event operations
Ride operations trainer
united parks and resorts - Seaworld orlando
Orlando, FL
09.2022 - 05.2024
- Developed training programs for new operational staff at a leading resort company.
- Facilitated onboarding sessions to ensure understanding of operational procedures.
- Collaborated with management to enhance training materials for improved clarity.
- Evaluated trainee performance through assessments and provided constructive feedback.
- Monitored employee progress during onboarding processes and provided guidance when needed.
Education
Associate of Science - Mechatronics
Valencia College
Orlando, FL 01.2026 - 04.2026
High School Diploma -
Oak Ridge High School
Orlando, FL05-2024
Skills
- Effective communication
- Project management
- Budget administration
- Coaching and mentoring
- Leadership
- Technical documentation
- Ride operations
- Janitorial and sanitation
Languages
English
Professional
Spanish
Professional
Certification
CPR - Basic first Aid
Timeline
Associate of Science - Mechatronics
Valencia College
01.2026 - 04.2026
Attractions Cast Member
Walt Disney World Resort
10.2025 - Current
Attractions Attendant
Universal Orlando
09.2024 - Current
Operations Team Leader - Assistant supervisor
United parks and Resorts - Seaworld orlando
05.2024 - 11.2025
Ride operations trainer
united parks and resorts - Seaworld orlando
09.2022 - 05.2024
High School Diploma -
Oak Ridge High School