ESTER Parada
Willoughby,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Child Protective Specialist
Children And Family Services
09.2023 - Current
- Conducted investigations into allegations of child abuse and neglect, ensuring timely resolutions.
- Enhanced child safety by conducting thorough home assessments and evaluating potential risks.
- Assessed family needs and connected them with appropriate community services, enhancing overall wellbeing.
- Advocated for children''s best interests during team meetings, influencing key decisions about their future placements or services needed.
Patient Service Specialist
Cleveland Clinic
11.2021 - 08.2023
- Followed document protocols to safeguard confidentiality of patient records
- Facilitated communication between patients and various departments and staff
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records.
Customer Service Representative
Home Depot
06.2018 - 10.2021
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service
- Learned duties for various positions and provided backup at key times
- Used POS system to enter orders, process payments and issue receipts
- Responded to customer inquiries with patience and positivity to establish an excellent first impression.
Customer Service Representative
Marc's
07.2017 - 06.2018
- Responded to customer requests for products, services and company information
- Answered constant flow of customer calls with minimal wait times
- Restocked and organized merchandise in front lanes
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Bachelor of Social Work - Social Work
Cleveland State University
Cleveland, OH08.2023
Skills
- Registration and Scheduling
- Providing Information and Resources
- Evaluating Quality of Care
- Organized and Efficient
- Time Management and Prioritization
Timeline
Child Protective Specialist
Children And Family Services
09.2023 - Current
Patient Service Specialist
Cleveland Clinic
11.2021 - 08.2023
Customer Service Representative
Home Depot
06.2018 - 10.2021
Customer Service Representative
Marc's
07.2017 - 06.2018
Bachelor of Social Work - Social Work
Cleveland State University
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