ESTER PARADA
Willoughby,Ohio
Summary
Highly organized and dependable candidate with a strong ability to manage multiple priorities while maintaining a positive attitude. Demonstrated success in meeting team goals and a willingness to assume additional responsibilities when required.
Overview
7
7
years of professional experience
Work History
Social Services Worker
Cuyahoga Job And Family Services
09.2023 - Current
- Ensuring compliance with agency guidelines and state regulations.
- Improved client outcomes by developing and implementing individualized case plans.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
Patient Service Specialist
Cleveland Clinic
11.2021 - 08.2023
- Followed document protocols to safeguard confidentiality of patient records
- Facilitated communication between patients and various departments and staff
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
Customer Service Representative
Home Depot
06.2018 - 10.2021
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service
- Learned duties for various positions and provided backup at key times
- Used POS system to enter orders, process payments and issue receipts
- Responded to customer inquiries with patience and positivity to establish excellent first impression
Education
Master Of Social Work - Social Work
Cleveland State University
Cleveland, OHBachelor of Social Science - Social Work
Cleveland State University
Cleveland, OH05.2023
Skills
- Communication
- Customer Service
- Providing Information and Resources
- Evaluating Quality of Care
- Organizational Skills
- Time Management
Timeline
Social Services Worker
Cuyahoga Job And Family Services
09.2023 - Current
Patient Service Specialist
Cleveland Clinic
11.2021 - 08.2023
Customer Service Representative
Home Depot
06.2018 - 10.2021
Master Of Social Work - Social Work
Cleveland State University
Bachelor of Social Science - Social Work
Cleveland State University
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