Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Military Experience
Languages
Timeline
Generic

Ester Rivas

Fort Lauderdale,United States

Summary

Experienced front desk professional with a friendly and efficient demeanor. Adept at patient check-ins, appointment scheduling, and managing communications. Demonstrated ability to handle sensitive information while ensuring smooth daily operations of the facility. Committed to providing excellent customer service and creating a positive patient experience. Strong multitasking skills and attention to detail contribute to effective management of various tasks simultaneously.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Health Coach

Nava Health and Vitality Center
05.2024 - Current
  • Friendly and efficient front desk professional with experience in patient check-ins, appointment scheduling, and managing communications
  • Skilled in handling sensitive information and ensuring smooth daily operations while providing excellent customer service
  • Strong multitasker with attention to detail and a commitment to a positive patient experience
  • Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.

Medical Esthetician

Aurora Medical Spa
01.2023 - 03.2024
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Take on front desk responsibilities such as answering phone calls, scheduling appointments, checking clients in, and taking various forms of payments
  • Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
  • Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.

Medical Esthetician

BodyBrite
06.2022 - 01.2023
  • Executed specialized facial procedures to improve clients' skin conditions and overall wellness. Services included custom facials, dermaplaning, microdermabrasion, and various add ons.
  • Participated in continuing education courses to maintain licensure requirements and stay current on advancements within the aesthetic industry.
  • Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.

Esthetician

Hand & Stone Massage and Facial Spa
07.2021 - 10.2022
  • Perform customized facials for clients and meet their skin needs
  • Maintained effective communication with clients throughout their facial service
  • Recommended products that met their needs and upheld an above average quota for product sales
  • Maintained a clean environment and work area while sterilizing tools and equipment
  • Facials included dermal infusions, microdermabrasions, chemical peels, LED phototherapy, and micro current technology

Front Desk Agent

Residence Inn Marriott
08.2018 - 05.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Improved team communication with daily briefing on occupancy, events, and guest requests.
  • Assisted in training new front desk agents, sharing best practices and procedures.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Receptionist/Office Assistant

Law Office of Wolf & Pravato
01.2020 - 11.2020
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Intern

Broward County Courthouse
01.2019 - 05.2019
  • Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
  • Reviewed legal information and proofed documentation for errors.
  • Sorted legal documents, filing and case materials in clear, orderly systems.
  • Shadowed experienced lawyers during client meetings, gaining valuable insight into attorney-client relationships and effective communication techniques.
  • Attended depositions and court proceedings and prepared summaries on cases.

Education

Associate - Business Administration and Management

Broward College
Davie, FL
05.2023

License - Esthetics

Sheridan Technical Center
Hollywood, FL
08.2019

Diploma -

South Plantation High School
Plantation, FL
01.2016

Skills

  • Attention to Detail
  • Customer Service
  • Time management
  • Customer and client relations
  • Computer proficiency
  • Bilingual
  • Office Administration
  • Hospitality
  • Phone Etiquette
  • Scheduling appointments

Certification

  • Facial Specialist License
  • Medical Esthetician Certfication
  • Dermalogica Master Esthetician Certification
  • Ideal Image Certification
  • Body Contouring Certification

Personal Information

Authorized To Work: US

Military Experience

U.S Army National Guard (2016-2022)

  • Rank: Specialist (E4)
  • Motor Transport Operator (88M)
  • Operating Vehicles: Driving a variety of military trucks and other transport vehicles, often under challenging conditions such as in combat zones, rough terrains, or during field operations.
  • Vehicle Maintenance: Ensuring that vehicles are in proper working condition, performing basic maintenance tasks such as checking and replacing fluids, maintaining tires, and ensuring the vehicle is ready for operation.
  • Logistical Support: Transporting equipment, supplies, and personnel as part of larger military operations or training exercises.
  • Safety and Regulations: Adhering to military regulations and safety standards for driving, loading, and unloading cargo.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Health Coach

Nava Health and Vitality Center
05.2024 - Current

Medical Esthetician

Aurora Medical Spa
01.2023 - 03.2024

Medical Esthetician

BodyBrite
06.2022 - 01.2023

Esthetician

Hand & Stone Massage and Facial Spa
07.2021 - 10.2022

Receptionist/Office Assistant

Law Office of Wolf & Pravato
01.2020 - 11.2020

Intern

Broward County Courthouse
01.2019 - 05.2019

Front Desk Agent

Residence Inn Marriott
08.2018 - 05.2022

License - Esthetics

Sheridan Technical Center

Diploma -

South Plantation High School
  • Facial Specialist License
  • Medical Esthetician Certfication
  • Dermalogica Master Esthetician Certification
  • Ideal Image Certification
  • Body Contouring Certification

Associate - Business Administration and Management

Broward College
Ester Rivas