WHITNEY WALLS
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Health Coach
Self Employed Web
Arlington
02.2023 - 12.2025
- Developed personalized health plans for clients based on individual needs.
- Conducted one-on-one coaching sessions to support client wellness goals.
- Provided nutritional guidance and meal planning resources for clients.
- Monitored client progress and adjusted strategies as needed for improvement.
Account Associate
Fooda
Dallas
01.2020 - 08.2022
- Managed onboarding for new restaurant partners, reducing average activation time and improving account readiness.
- Resolved partner service issues via phone and site visits, improving partner compliance with company guidelines.
- Maintained and updated company database to ensure accurate restaurant partner information was reflected.
- Partnered with cross-functional teams to streamline onboarding processes, significantly reducing time to first engagement.
- Worked with restaurant partners to improve menu offerings and sales.
- Managed partner relationships to ensure satisfaction.
Sales and Marketing Assistant
Retirement Advisors of America
Addison
07.2017 - 12.2019
- Managed CRM database and improved data accuracy leading to measurable reporting improvements.
- Prepared and distributed targeted marketing materials to prospects, allowing marketing to focus on qualified lead follow-up.
- Coordinated cross-departmental meetings to streamline lead processing and clarify responsibilities.
- Maintained regular financial and marketing reports to support sales and marketing decisions and identify process gaps.
- Fostered a collaborative environment by facilitating team brainstorming sessions, enhancing creativity and generating innovative marketing strategies.
- Managed communications and relationships with contracted sales representatives.
- Executed precise data entry and management protocols, enhancing CRM integrity and enabling accurate reporting for sales forecasting.
Customer Service Rep
Uline Shipping
Coppell
03.2015 - 07.2017
- Handled high-volume inbound calls to resolve orders and product inquiries with measurable improvements in resolution speed.
- Processed customer orders accurately while decreasing order-entry errors and supporting on-time shipments.
- Resolved order issues and complaints using clear communication to achieve higher customer retention.
- Resolved customer inquiries promptly, enhancing satisfaction rates and fostering long-term loyalty through exceptional service.
Education
BACHELORS - MARKETING
The University of Texas At San Antonio
San Antonio, TX 09.2010 - 12.2014
Skills
- CRM Management
- Data Accuracy
- Problem Solving
- Order Processing
- Cross-Department Collaboration
- Time Management
- Adaptability
- Attention to Detail
- Data Entry Efficiency
- Analytical Thinking
- Database Management
- Workflow Optimization
- Report Generation
- Conflict Resolution
- Critical Thinking
- Team Collaboration
- Coaching
- Interpersonal Relationship Building
- Active Listening Techniques
Timeline
Health Coach
Self Employed Web
02.2023 - 12.2025
Account Associate
Fooda
01.2020 - 08.2022
Sales and Marketing Assistant
Retirement Advisors of America
07.2017 - 12.2019
Customer Service Rep
Uline Shipping
03.2015 - 07.2017
BACHELORS - MARKETING
The University of Texas At San Antonio
09.2010 - 12.2014