Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ester Tortoretto

Boca Raton,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Virtual Call Center Agent

Acd Direct
03.2021 - 02.2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Helped large volume of customers every day with positive attitude and correct terminology for donations calls creating friendly communication
  • Focus on customer satisfaction.

Small Business Owner

Benjuba Virtual Baby Store - Brazil
11.2018 - 01.2021
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices
  • Promoted business via social media to generate leads and maximize brand identity.

Education

Accounting And Business Management -

Unimonte Brazil

Skills

  • Documentation and reporting
  • Friendly and positive Communication
  • Problem-solving skills
  • Stress management
  • Portuguese fluency
  • E-commerce

Languages

Portuguese
Spanish

Timeline

Virtual Call Center Agent

Acd Direct
03.2021 - 02.2023

Small Business Owner

Benjuba Virtual Baby Store - Brazil
11.2018 - 01.2021

Accounting And Business Management -

Unimonte Brazil

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Ester Tortoretto