Ester Villalpando

-Coordinated the delivery of a high quality senior nutrition program with less than 5% waste.

*Documents meal service activities and use trends to plan and project needs for daily meals orders.

*Serve the meals in accordance with the required health and safety guidelines.

*Forecast dates of special events to submit meals reservation request, within 3 week policy.

*Use the SeniorStat automation system to input data and track performance through daily reports.

-Coordinate the Senior Nutrition Program Meeting in complience requirements

*Daily basis comply with all the HEAL Program policies and Procedures

*Pass the Annual Health Inspections.

*Ensured monthly presentations of at least two 15 minutes or comparable Nutrition and education sessions for members

**Maintain CPR/First Aid/AED Certifications

**Food Handler Certificate

-Oversee the Food Bank Program, in membership applications and recertification requirements

*Created a system to deliver the Food Bank Product with accountability for items received, and required signatures.

**Attend the Food Bank annual training and update sessions.

**Completed Civil Rights training

-Coordinates and plan the implementation of quality services, that includes the creation of the monthly calender with recreational activities, events, health and education support and resources services.

*Promote attendance at Annual Special Events through announcements, distributions of Flyers and sign up Lists

*Coordinates of the daily transport of seniors to and from the center and to varies activities.

*Assists in Driving when Chauffeurs are not available.

-Create a culture of safety with overall oversight of a facility.

*Provide daily oversight of a facility.

*Complete and submit citizen incident and injury reports

**Conduct monthly inspection of AED, and Fire Extinguishers

• Coordinated daily operations to ensure project timelines and resource allocation met organizational goals.
• Developed and implemented efficient site management processes, enhancing team productivity and workflow.
• Trained and mentored junior staff on best practices in site coordination and project management.
• Facilitated communication between stakeholders, ensuring alignment on project objectives and updates.
• Adapted teaching materials for certification for volunteers and methods during remote learning phases, ensuring continuity of education.
• Led site inductions and safety briefings for all new personnel, reinforcing culture of safety and compliance.

• Led strategic initiatives that enhanced operational efficiency and improved customer service standards, as I led the closing of large cases on Life, Health, Income, and investment Insurances
• Led organizational strategy development to enhance operational efficiency and underwrite market positioning.
• Spearheaded process improvement initiatives, resulting in streamlined operations and increased productivity.
• Fostered a culture of innovation by encouraging collaboration and knowledge sharing among Insurance leadership teams.

• Evaluated risk factors and determined coverage terms for diverse insurance applications.
• Analyzed financial documents to assess client eligibility and underwriting criteria.
• Collaborated with agents to clarify policy details and resolve discrepancies in applications.
• Developed underwriting guidelines that improved efficiency and reduced processing times.

• Processed and verified tax documents for accuracy and compliance with IRS regulations.
• Maintained organized electronic filing systems to ensure easy retrieval of taxpayer information.
• Utilized IRS software to input data efficiently, reducing processing time for tax returns.
• Conducted quality control checks on data entries to minimize errors and enhance reliability.

• Facilitated community outreach programs to enhance taxpayer awareness and compliance.
• Assisted in organizing tax preparation workshops for low-income individuals and families.
• Collaborated with local organizations to promote financial literacy initiatives and resources.
• Developed educational materials to simplify complex tax information for diverse audiences.