- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like trying new recipes and food trends
ROBIN MANSFIELD
Janesville,USA
Summary
Experienced in Human services, medical field, healthcare, homeless veterans, elderly, finance, customer service, billing and cooking for over 30 years. Experience in case management and data analysis. Advanced training in the elderly and homeless population with knowledge about child and adolescent development including developmental and behavioral disorders.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Certification
Work History
Pool Nutrition Site Coordinator
Rock County ADRC
- Responsible for overseeing volunteers, help prepare and serve senior meals for in house and home delivery. Responsible for ordering supplies, counting and depositing money at the end of the week, keeping track of all individuals that receive a meal for the day.
Assistant Manager/Cook
Oaklawn Academy Boarding School
- Responsible for preparing meals for a diverse population of children from other countries, assist children with the English language, correct behaviors if needed, set up and decorate for special occasions, and cater graduation and special events.
Internship
Jefferson County Aging and Disability Resource Center
- I completed an internship at the Jefferson County Aging & Disability Resource Center (ARDC). Responsible for accompanying case managers and assist with explaining to clients the available benefits from the State. Assist receptionist customer service, answering phone and distributing mail.
Cook
Delavan Darien High School
- Responsible for preparing meals for the students, stocking, running cash register, cleaning and sanitizing preparation areas.
Customer Service Cashier
Piggly Wiggly Grocery Store
Delavan, WI
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of checkout area for efficient operations.
- Handled cash management, ensuring secure and accurate drawer balances.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Redeemed coupons to discount purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer experience by providing prompt and accurate transactions.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Enhanced store security by identifying and reporting suspicious activities.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Intern
Burlington Transition Living Center
Burlington, WI
- Assisted in daily operations and activities to support residents' independence.
- Provided administrative support by documenting resident progress and maintaining records.
- Coordinated recreational and educational programs to enhance resident engagement.
- Facilitated communication between residents and staff to address needs effectively.
- Supported the implementation of safety protocols within the living center environment.
- Engaged with residents to foster a supportive community atmosphere.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Science - Human Services
Upper Iowa University
05-2019
Associates Degree - Human Services
Gateway Technical College
12-2014
Skills
- Cooking
- Kitchen Experience
- Meal Preparation
- Kitchen Management
- Case Management
- Medical Records
- Food Safety
- Social Work
- Care Plans
- Customer Service
Certification
CPR/FirstAide
Serving Safe Food
Dietary manager Certificate
Interests
Timeline
Pool Nutrition Site Coordinator
Rock County ADRC
Assistant Manager/Cook
Oaklawn Academy Boarding School
Internship
Jefferson County Aging and Disability Resource Center
Cook
Delavan Darien High School
Associates Degree - Human Services
Gateway Technical College
Customer Service Cashier
Piggly Wiggly Grocery Store
Intern
Burlington Transition Living Center
Bachelor of Science - Human Services
Upper Iowa University