Estevan Villagomez
Orielly Auto Parts
Reedley,CA
1
Language
22
years of professional experience
Results-driven Installer Service Specialist known for exceptional customer service and attention to detail. Proven ability to foster positive team collaboration while enhancing client retention through quality installations. I have been experienced in retail and professional sales for over 20 years.
Dynamic professional with extensive experience in installation services and retail management. Skilled in critical thinking and time management, contributing to increased productivity and improved customer satisfaction. Committed to professional growth and delivering exceptional results.
Work History
Installer Service Specialist
5 Years 9 Months- Contributed to a positive working environment by actively participating in team meetings, sharing ideas, and providing constructive feedback on projects.
- Increased productivity by maintaining a clean and organized work environment during each job.
- Developed expertise in a diverse range of product installations, allowing for flexibility in assisting customers with various needs.
- Collaborated with sales teams to ensure seamless transitions from product purchase to installation services.
- Continuously refined technical skills by attending relevant training sessions, workshops, and industry conferences to stay current on best practices in the field.
- Reduced callbacks by conducting thorough post-installation inspections to confirm proper functioning of equipment.
- Provided outstanding customer service, addressing questions and concerns throughout the installation process.
- Increased client retention rates through consistent delivery of top-notch installation services that exceeded expectations.
Store Manager
8 Years 1 Month- Implemented sales strategies that improved overall store performance and increased customer engagement.
- Oversaw daily store operations, ensuring optimal inventory management and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment to enhance productivity.
- Analyzed sales data to identify trends, driving decisions for product placement and promotions.
- Collaborated with corporate teams to align store objectives with company goals and initiatives.
- Conducted regular performance evaluations, providing feedback to support employee growth and development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Sales Associate
8 Years 4 Months- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted customers in product selection, ensuring informed purchasing decisions.
- Trained new sales associates on company policies and effective sales techniques.
- Managed inventory levels, optimizing stock availability and reducing shortages.
Education
High School Diploma
No Degree - General Studies
Skills
Inventory management
Mechanical aptitude
Quality control
Record keeping
Attention to detail
Record keeping
Quality control
Team collaboration
Critical thinking capacity
Technical installation knowledge
Work ethic
Scheduling expertise
Languages
Spanish
Professional Working
Timeline
Installer Service Specialist
Orielly Auto Parts
04.2020 - 01.2026Read More
Store Manager
Oreilly Auto Pats
03.2012 - 04.2020Read More
Sales Associate
Oreilly Auto Pats
11.2003 - 03.2012Read More
Kings Canyon Adult School
High School Diploma
Read More
Reedley College
No Degree from General Studies
Read More