Matthew Everson

• Provided technical support to customers in person and over the phone.
• Provided technical support for customers regarding product installation.
• Resolved customer inquiries related to product compatibility and installation procedures.
• Educated customers on proper maintenance of installed products.
• Assisted in training new employees on installation techniques.
• Made weekly service calls to Pro customers.
• Maintained inventory of parts and supplies for efficient service delivery.

• Greeted customers and provided assistance with product selection.
• Delivered product knowledge that increased customer satisfaction and informed purchase decisions.
• Provided product knowledge to enhance customer satisfaction.
• Worked with team members to streamline service processes and enhance overall customer experience.
• Handled cash transactions and processed payments accurately.
• Maintained accurate records of all sales transactions using point-of-sale systems.
• Conducted regular checks for product availability and quality.
• Collaborated with team members to improve service efficiency.
• Worked with team members to keep department clean, tidy, well-stocked, attractive and safe for shoppers.
• Trained new staff on company policies and procedures.
• Assisted in the unloading of trucks, stocking shelves, setting up displays and organizing merchandise areas.
• Utilized suggestive selling techniques to drive sales while ensuring exceptional customer service.

• Managed daily delivery operations to ensure timely and accurate deliveries of goods.
• Managed inventory levels and organized stock to ensure timely dispatch of deliveries.
• Handled customer inquiries professionally during delivery interactions.
• Addressed customer inquiries during delivery interactions to enhance customer satisfaction.
• Assisted in training new delivery personnel on company protocols.
• Ensured on-time, undamaged deliveries to uphold high standards of customer service.
• Observed road rules, weather, and road conditions and other factors to maintain safe driving record.

• Managed inventory levels for parts and supplies in a fast-paced environment.
• Processed incoming and outgoing shipments of parts efficiently and accurately.
• Coordinated with team members to locate and retrieve parts for timely production.
• Organized storage areas to ensure quick access to parts and tools, supporting operational efficiency.
• Updated inventory management systems with accurate part descriptions and quantities.
• Conducted regular audits to verify stock levels and prevent discrepancies.
• Resolved discrepancies between invoices and purchase orders to maintain accurate inventory records.

• Operated forklift and material moving equipment to receive and transport items from various warehouse locations.
• Loaded, unloaded and moved material to and from storage and production areas.
• Used computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Performed general housekeeping and cleaning tasks.
• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

• Reviewed documents for accuracy and clarity.
• Followed job order for product specifications, dimensions, tolerances and sequence of operations.
• Read and interpreted documents to reach maximum productivity and achieve quality objectives.
• Calibrated and adjusted equipment to achieve quality production.
• Adjusted machine feed and speed to correct machine malfunctions.

• Conducted testing to evaluate product effectiveness and alignment with design specifications.
• Performed testing to assess product effectiveness, alignment with designed purpose and adaptations for other purposes.
• Reviewed, calibrated and validated equipment used in manufacturing of products.
• Identified and communicated issues to management for resolution.
• Led team that inspected finished products to verify quality and disposed items that did not meet safety requirements.
• Reported problems and concerns to management.
• Scheduled inspection orders based on customer need.
• Reported weekly findings to product improvement team with recommendations for containment removal.
• Visited customers for on site testing of rejected product.

Sorted and finished products to ensure quality standards were met

• Assisted in maintaining a clean and organized work environment.
• Operated various tools and equipment for different tasks efficiently.
• Followed safety protocols to ensure workplace safety compliance.

• Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
• Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
• Installed protective devices to prevent shifting or damage to items being transferred.
• Maintained clean work area and supported operations by using high-pressure water systems, backhoes, and skid-steers.
• Shipped material and performed boxing, packing, labeling and preparation of related documents.
• Operated equipment while ensuring compliance with safety procedures.
• Shipped materials and managed boxing, packing, labeling, and preparation of related documents to ensure accurate delivery.
• Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.