Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Estevenson Joseph

Chatham,NJ

Summary

Dynamic sales professional with a proven track record at DISH, consistently exceeding sales quotas through effective upselling and exceptional customer service. Skilled in data analysis and team collaboration, I leverage strong problem-solving abilities to drive results and enhance customer satisfaction in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Direct Sales Account Executive

DISH
Roseland, NJ
08.2024 - Current
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Successfully managed inbound and outbound sales calls for Boost Mobile, consistently meeting or exceeding monthly sales targets, while delivering exceptional customer service.
  • Collaborated with team members and supervisors to optimize call strategies and share best practices in a fast-paced sales environment.
  • Consistently exceeded sales quotas by upselling wireless plans, phones, and accessories to new and existing customers.
  • Built strong rapport with customers, resolving billing issues and technical concerns while identifying opportunities for additional sales.
  • maintained and exceeded podium numbers related to enterprise averages.

Marketing & Sales District Manager

Fitness Holdings
West Orange, NJ
04.2021 - 12.2025
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Attended sales meetings to discuss strategies for increasing sales volume.
  • Developed and implemented effective sales strategies to increase sales volume.
  • Administered monthly sales reports, monitoring sales growth and assessments.
  • Supported unit sales plans through pre-sales and post-sales technical consulting.

Creative Experience Coordinator

Apple Inc.
Edison, NJ
01.2023 - 07.2024
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted in the development of disaster recovery plans for critical IT infrastructure components.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Diagnosed complex problems and identified solutions for a wide range of issues.
  • Performed data recovery services on Apple computers using specialized tools.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.

Sales Supervisor

Best Buy
Woodland Park, NJ
06.2018 - 08.2020
  • Conducted weekly performance reviews with the sales team to ensure goals were being met.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

Certificate of Technical Studies - Management Information Systems

Rutgers University
New Brunswick, NJ
05-2024

Associate of Science - Information Technology

County College of Morris
Randolph Township, NJ
05-2023

Skills

  • Database management
  • Network troubleshooting
  • Technical support
  • Customer service
  • Data analysis
  • Project management
  • Problem solving
  • Sales strategies
  • Team collaboration
  • Sales closing techniques
  • Cross-selling
  • Sales strategy development
  • Social media marketing
  • Product knowledge
  • Call center operations
  • Call control skills

Languages

English
Native/ Bilingual
French
Professional
Haitian Creole
Full Professional
Spanish
Limited

Certification

  • CompTIA IT Fundamentals (ITF+)
  • Cisco Certified Technician (CCT)
  • Microsoft Office Specialist (MOS)
  • Project Management Professional (PMP)
  • Certified Retail Sales Professional (CRSP)

Timeline

Direct Sales Account Executive

DISH
08.2024 - Current

Creative Experience Coordinator

Apple Inc.
01.2023 - 07.2024

Marketing & Sales District Manager

Fitness Holdings
04.2021 - 12.2025

Sales Supervisor

Best Buy
06.2018 - 08.2020

Certificate of Technical Studies - Management Information Systems

Rutgers University

Associate of Science - Information Technology

County College of Morris

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