Esthefania Munoz

I have been in the banking world for over two years started off as a teller 6 months into it I was promoted into a member service officer. Been working with customer service for over 5 years now same with cash handling. Qualified [Desired Position] with strong background in member services. Successfully improved service processes and enhanced member satisfaction through effective problem-solving and communication. Demonstrated proficiency in managing member accounts and handling inquiries with professionalism and efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• Licensed Notary - Jan 2 2024 through Jan 2 2028