Summary
Overview
Work History
Education
Skills
Timeline
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Ciera Larsuel

Bakersfield,CA

Summary

Dynamic Member Service Officer with proven expertise in branch operations at Safe 1 Credit Union. Skilled in cash handling and delivering exceptional customer service, I effectively resolved member inquiries and streamlined account processes, enhancing overall member satisfaction. A collaborative team player with outstanding time management abilities, I consistently achieved operational goals.

Overview

9
9
years of professional experience

Work History

Member Service Officer

Safe 1 Credit Union
02.2021 - Current
  • Opened and closed member accounts.
  • Created certificates of deposit for members.
  • Assisted members with auto and personal credit card loan applications.
  • Supported members with IRA applications, contributions, withdrawals, and account closures.
  • Generated new cards and addressed fraudulent transaction issues.
  • Resolved member inquiries and concerns effectively.
  • Facilitated deposits and withdrawals while managing phone inquiries.
  • Informed members about deposit and loan rates and provided assistance with online services.

Office Assistant

America’s Job Center
06.2017 - 04.2018
  • Coordinated daily office operations to enhance workflow efficiency.
  • Managed scheduling and appointment logistics for clients and staff.
  • Developed and maintained filing systems for easy document retrieval.
  • Assisted in the preparation of reports and data analysis for job placement initiatives.

Education

Associate of Arts - Psychology

Taft College
05.2020

Skills

  • Patience and tolerance
  • Branch operations
  • Goal-oriented mindset
  • Cash handling expertise
  • Outstanding time management skills
  • Teamwork and collaboration
  • Customer service
  • Multitasking Abilities

Timeline

Member Service Officer

Safe 1 Credit Union
02.2021 - Current

Office Assistant

America’s Job Center
06.2017 - 04.2018

Associate of Arts - Psychology

Taft College
Ciera Larsuel