Jordan Howard
McLoud
Summary
Professional in delivering exceptional member service with focus on efficiency and satisfaction. Proven ability to streamline processes and resolve issues promptly. Known for fostering teamwork and adapting to changing priorities with ease. Equipped with excellent communication and problem-solving skills, valued for reliability and adaptability.
Overview
7
7
years of professional experience
Work History
Member Service Officer
Tinker Federal Credit Union
Shawnee, OK
09.2021 - Current
- Facilitated member inquiries regarding account services and transaction processes.
- Processed loan applications and provided guidance on eligibility requirements.
- Enhanced member experiences through personalized service and effective problem resolution.
- Educated members on financial products to promote informed decision-making.
- Collaborated with team members to improve workflow efficiency and service delivery.
- Conducted training sessions for new staff on policies, procedures, and customer service excellence.
- Developed strong relationships with members, fostering trust and loyalty by providing exceptional customer service.
- Enhanced member satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Participated in community outreach initiatives, representing the credit union at local events to promote brand awareness.
- Collaborated with team members to achieve branch goals and objectives.
Receptionist
Tinker Federal Credit Union
Shawnee, OK
12.2020 - 12.2021
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Trained new reception staff on operational protocols and customer service standards, fostering team performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Member Service Representative
Tinker Federal Credit Union
Shawnee, OK
11.2018 - 12.2020
- Processed customer transactions accurately and efficiently, ensuring timely service delivery.
- Maintained cash drawer integrity through regular balancing and reconciliation of funds.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Trained new tellers on operational procedures, fostering a collaborative working environment.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Associate of Science - Business
OSU IT
Okmulgee, OK08-2017
Skills
- Branch operations
- Cash handling expertise
- Credit analysis
- Goal-oriented mindset
- Loan processing
- Transaction processing
- Cross-selling techniques
- Up-selling strategies
- Customer service
- Teamwork and collaboration
Timeline
Member Service Officer
Tinker Federal Credit Union
09.2021 - Current
Receptionist
Tinker Federal Credit Union
12.2020 - 12.2021
Member Service Representative
Tinker Federal Credit Union
11.2018 - 12.2020
Associate of Science - Business
OSU IT